troubleshooting Question

Stuck on the Windows Splash Screen

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Steveh24 asked on
Windows Server 2003Server Hardware
11 Comments1 Solution2668 ViewsLast Modified:
We have an HP ML350 G5 server running Windows Server 2003 R2, it has 4 SAS hard drives in a RAID 5 configuration

Last week we had to reboot the server, but when it tried to boot it got stuck on the Windows Splash Screen which just kept going and going and the server never boots.

 It's out of warranty. but we got an HP engineer in to look at it and I think he was a bit of a muppet as he said all the SAS Drives were faulty or it could be the RAID Card, I'm sure if he had stayed long enough he would have said it had the wrong kind of electricity.

So I disconnected the existing SAS drive cage and removed the RAID Card and purchased a different PCI-X SATA RAID Controller and two SATA hard drives and configured them as RAID 1 (Mirrored), I installed the O/S which all went ok, but when it was ready to boot up ... guess what it just hung on the Windows Splash Screen again.

I then removed the new RAID Card and the two SATA drives and connected the SAS Drive Cage and inserted just one of the original SAS drives, I then connected the SAS cage to one of the onboard SATA connectors and changed the RAID configuration to just a single drive, I then installed the O/S again, everything went ok until it rebooted and yet again it got stuck on Windows Splash Screen.

I'm really beginning to think that this a Mainboard fault, but has anyone else seen this problem or know what it is

Many thanks

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