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VSS Writers Timed out
hey everyone. I am having an issue with Server 2008R2 Enterprise VSS.
I am using ArcServ backup to baackup all my servers. This one particular server, which has MSSQL 2008R2 standard installed is the one giving me the issue. The backup fails due to unable to work with VSS, when looking into the event logs for that server i am getting: EventID 12292
Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {b5946137-7b9f-4925-af80-5 1abd60b20d 5}. Routine details EndPrepareSnapshots({8389f 6ec-6d69-4 d23-8a2d-8 449a5498d8 1}) [hr = 0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.
Check the Application event log for more information.
].
Operation:
Executing Asynchronous Operation
Context:
Current State: DoSnapshotSet
Event ID 8193
Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume \\?\Volume{208952c7-c016-1 1df-bebe-8 06e6f6e696 3}\ [0]. hr = 0x8000ffff, Catastrophic failure
.
Operation:
Automatically choosing a diff-area volume
Processing EndPrepareSnapshots
Context:
Volume Name: \\?\Volume{208952c7-c016-1 1df-bebe-8 06e6f6e696 3}\
Execution Context: System Provider
When i run the vassadmin list writers command i get the following readout
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Writer name: 'Task Scheduler Writer'
Writer Id: {d61d61c8-d73a-4eee-8cdd-f 6f9786b712 4}
Writer Instance Id: {1bddd48e-5052-49db-9b07-b 96f96727e6 b}
State: [1] Stable
Last error: No error
Writer name: 'VSS Metadata Store Writer'
Writer Id: {75dfb225-e2e4-4d39-9ac9-f faff65ddf0 6}
Writer Instance Id: {088e7a7d-09a8-4cc6-a609-a d90e75ddc9 3}
State: [1] Stable
Last error: No error
Writer name: 'Performance Counters Writer'
Writer Id: {0bada1de-01a9-4625-8278-6 9e735f39dd 2}
Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a 944c3d0938 1}
State: [1] Stable
Last error: No error
Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1 050253ae22 0}
Writer Instance Id: {b6f552a2-b25f-4a7c-95df-d ece521388a 5}
State: [7] Failed
Last error: Timed out
Writer name: 'SqlServerWriter'
Writer Id: {a65faa63-5ea8-4ebc-9dbd-a 0c4db26912 a}
Writer Instance Id: {97e592f9-d6c4-4360-9da9-2 4dc36855fc e}
State: [7] Failed
Last error: Timed out
Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-5 31aa6355fc 4}
Writer Instance Id: {fb333aa0-8836-488c-a43c-1 3838589f32 b}
State: [1] Stable
Last error: No error
Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3 bee2926fd7 f}
Writer Instance Id: {4d7b79e0-97ec-42e6-bd12-0 d17a000a9e c}
State: [1] Stable
Last error: No error
Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-7 1dbb18f848 5}
Writer Instance Id: {887d5ab8-5a89-4f20-9fb4-d b493f12d0e 3}
State: [1] Stable
Last error: No error
Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7 847f01fc64 f}
Writer Instance Id: {43288689-f5c9-4aad-b8ee-6 5d59e1a5e1 b}
State: [1] Stable
Last error: No error
Writer name: 'IIS Config Writer'
Writer Id: {2a40fd15-dfca-4aa8-a654-1 f8c654603f 6}
Writer Instance Id: {b223cb20-47fe-4d4f-b942-a 8ef8f6d4b3 3}
State: [7] Failed
Last error: Timed out
Writer name: 'IIS Metabase Writer'
Writer Id: {59b1f0cf-90ef-465f-9609-6 ca8b293836 6}
Writer Instance Id: {5a1d7fe6-ba86-4dc2-bff0-4 8a383d6c16 b}
State: [7] Failed
Last error: Timed out
Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-4 9d8f43532f 0}
Writer Instance Id: {ebc64ef6-265e-407e-adaa-7 17fee3e552 2}
State: [7] Failed
Last error: Timed out
As you can see, a few of the writers are timing out. I, just in case something was acting all wonky i re-registered all the DLL's needed for teh service as well as rebooted the server. When the server came back up all the writers were working without issue, when i ran the backup again, they timed out. Has anyone ever run into this before? I am leaning toward the ArcServ backup agent might be causing issues but cannot figure out where.
Thoughts?
I am using ArcServ backup to baackup all my servers. This one particular server, which has MSSQL 2008R2 standard installed is the one giving me the issue. The backup fails due to unable to work with VSS, when looking into the event logs for that server i am getting: EventID 12292
Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {b5946137-7b9f-4925-af80-5
Check the Application event log for more information.
].
Operation:
Executing Asynchronous Operation
Context:
Current State: DoSnapshotSet
Event ID 8193
Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume \\?\Volume{208952c7-c016-1
.
Operation:
Automatically choosing a diff-area volume
Processing EndPrepareSnapshots
Context:
Volume Name: \\?\Volume{208952c7-c016-1
Execution Context: System Provider
When i run the vassadmin list writers command i get the following readout
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Writer name: 'Task Scheduler Writer'
Writer Id: {d61d61c8-d73a-4eee-8cdd-f
Writer Instance Id: {1bddd48e-5052-49db-9b07-b
State: [1] Stable
Last error: No error
Writer name: 'VSS Metadata Store Writer'
Writer Id: {75dfb225-e2e4-4d39-9ac9-f
Writer Instance Id: {088e7a7d-09a8-4cc6-a609-a
State: [1] Stable
Last error: No error
Writer name: 'Performance Counters Writer'
Writer Id: {0bada1de-01a9-4625-8278-6
Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a
State: [1] Stable
Last error: No error
Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1
Writer Instance Id: {b6f552a2-b25f-4a7c-95df-d
State: [7] Failed
Last error: Timed out
Writer name: 'SqlServerWriter'
Writer Id: {a65faa63-5ea8-4ebc-9dbd-a
Writer Instance Id: {97e592f9-d6c4-4360-9da9-2
State: [7] Failed
Last error: Timed out
Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-5
Writer Instance Id: {fb333aa0-8836-488c-a43c-1
State: [1] Stable
Last error: No error
Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3
Writer Instance Id: {4d7b79e0-97ec-42e6-bd12-0
State: [1] Stable
Last error: No error
Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-7
Writer Instance Id: {887d5ab8-5a89-4f20-9fb4-d
State: [1] Stable
Last error: No error
Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7
Writer Instance Id: {43288689-f5c9-4aad-b8ee-6
State: [1] Stable
Last error: No error
Writer name: 'IIS Config Writer'
Writer Id: {2a40fd15-dfca-4aa8-a654-1
Writer Instance Id: {b223cb20-47fe-4d4f-b942-a
State: [7] Failed
Last error: Timed out
Writer name: 'IIS Metabase Writer'
Writer Id: {59b1f0cf-90ef-465f-9609-6
Writer Instance Id: {5a1d7fe6-ba86-4dc2-bff0-4
State: [7] Failed
Last error: Timed out
Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-4
Writer Instance Id: {ebc64ef6-265e-407e-adaa-7
State: [7] Failed
Last error: Timed out
As you can see, a few of the writers are timing out. I, just in case something was acting all wonky i re-registered all the DLL's needed for teh service as well as rebooted the server. When the server came back up all the writers were working without issue, when i ran the backup again, they timed out. Has anyone ever run into this before? I am leaning toward the ArcServ backup agent might be causing issues but cannot figure out where.
Thoughts?
ASKER CERTIFIED SOLUTION
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FYI all of these updates are pre-SP1, so if you have that installed on 2008R2 they don't apply.
Install these hot fixes…….
VSS Hotfix for SBS 2011 SP1/Server 2008 R2 SP1
========================== ========== =====
1) http://support.microsoft.com/kb/2632149 (SP1 reqd.)
Update File: Volsnap.sys
Version: 6.1.7601.21854 (same version)
-or-
http://support.microsoft.com/kb/2627052 (SP1 reqd.)
Update File: Volsnap.sys
Version: 6.1.7601.21854 (same version)
If above Hotfix fails to install, then ONLY try installing below hotfix (lower version):
http://support.microsoft.com/kb/2548124
Update File: Volsnap.sys
Version: 6.1.7600.20967 (2K8R2 without SP1 version)
Version: 6.1.7601.21728 (2k8R2 with SP1 version)
2) http://support.microsoft.com/kb/983426 (Has to be installed/Updated separately)
Update File: Vssvc.exe
Version: 6.1.7600.20714
If above fails to install, then ONLY try installing the below (lower version though):
http://support.microsoft.com/kb/977096
Update file: Vssvc.exe
Version: 6.1.7600.20617
3) http://support.microsoft.com/kb/2253693 (Has to be installed/Updated separately)
Update Files:
Eventcls.dll (version: 6.1.7600.16385)
Vssapi.dll (version: 6.1.7600.20737)
Vsstrace.dll (version: 6.1.7600.20737)
Restart requirement
===============
You have to restart the computer every time after you apply any of the above mentioned updates.
Note: After applying the appropriate VSS hotfixes, if the issue still persists, then check for the related Event logs and Errors or check for any other known issues with VSS/backup and proceed further accordingly.
In case of any concerns or queries, please feel free to let me know.
VSS Hotfix for SBS 2011 SP1/Server 2008 R2 SP1
==========================
1) http://support.microsoft.com/kb/2632149 (SP1 reqd.)
Update File: Volsnap.sys
Version: 6.1.7601.21854 (same version)
-or-
http://support.microsoft.com/kb/2627052 (SP1 reqd.)
Update File: Volsnap.sys
Version: 6.1.7601.21854 (same version)
If above Hotfix fails to install, then ONLY try installing below hotfix (lower version):
http://support.microsoft.com/kb/2548124
Update File: Volsnap.sys
Version: 6.1.7600.20967 (2K8R2 without SP1 version)
Version: 6.1.7601.21728 (2k8R2 with SP1 version)
2) http://support.microsoft.com/kb/983426 (Has to be installed/Updated separately)
Update File: Vssvc.exe
Version: 6.1.7600.20714
If above fails to install, then ONLY try installing the below (lower version though):
http://support.microsoft.com/kb/977096
Update file: Vssvc.exe
Version: 6.1.7600.20617
3) http://support.microsoft.com/kb/2253693 (Has to be installed/Updated separately)
Update Files:
Eventcls.dll (version: 6.1.7600.16385)
Vssapi.dll (version: 6.1.7600.20737)
Vsstrace.dll (version: 6.1.7600.20737)
Restart requirement
===============
You have to restart the computer every time after you apply any of the above mentioned updates.
Note: After applying the appropriate VSS hotfixes, if the issue still persists, then check for the related Event logs and Errors or check for any other known issues with VSS/backup and proceed further accordingly.
In case of any concerns or queries, please feel free to let me know.
http://support.microsoft.com/kb/975688
http://support.microsoft.com/kb/975921
http://support.microsoft.com/kb/976099
http://support.microsoft.com/kb/977096
http://support.microsoft.com/kb/980082/EN-US