troubleshooting Question

Backup exec only restores part of Exchange mailbox

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FWeston asked on
Storage Software
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Exchange 2003 Enterprise and BE 2010 R2.  I have a backup of a user's mailbox from 12/29/11 that I am trying to restore.  When I go into BE and create a new restore job and drill down into the user's mailbox in the backup set I am restoring from, I see e-mail messages from 2006 through 12/29.  

I am redirecting the restore to a different mailbox that I use for restores.  The restore says that it completed successfully, however when I look at the mail in the restore mailbox, I only see mail from 2006-2009 (nothing past 2009 gets restored).  I tried doing another restore and manually selecting the individual messages from 2010 onward, and BE crashed because I tried to check so many items to restore.  I then tried again only selecting about 500 messages and got an error about not being able to create the selection list (assuming this is also due to the number of individual items I tried to select).  Finally, I selected the entire inbox and ran the restore again and got the same result (only mail from 2006-2009 was restored).

Selecting individual messages in smaller groups might work but isn't really feasible since there are probably 50k messages that still need to be restored and the time required would be overwhelming.

So, I was able to restore mail from 2006-2009, but nothing past that, even though those messages were selected as part of the entire inbox.  I need to figure out how I can restore these additional messages.

I don't have BE support.  Any suggestions on what I can try?
ASKER CERTIFIED SOLUTION
Jer

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