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Exchange 2007 Outlook 2011 (Mac) Setup Errors

MylesDRecon asked
Last Modified: 2013-03-18
Exchange 2007 SP3 with Update Rollup  1, 2 3A, and Rollup 5.  Note when I download Rollup Pack 4 from MS (to assure we have rollup 4 which shows missing) , the download link shows and describes 4, but the file once downloaded it says 5.

Exchange working properly for all non-mac clients with Outlook version and Entourage works as well.

When installed Outlook 2011 I get the error below:

1. Account cannot be addeds. Note that Outlook 2011 requires Exchange Server 2007 SP1 Update Rollup 4 or later.

Looking through other posts, by EWS seem to return whats required. Looking for help to track this down. I have no feedback from the people who setup the server, but everything is installed on the same physical server which also is a DC.
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Rajkumar DuraisamyRajkumar Duraisamy (Rajkumar-MCITP)
Top Expert 2012



Thanks for the reply. I have been through the info on that site prior, maybe I am misunderstanding.

From what I can tell the Server is running Exchange SP3 so the rollup we need is:

Update Rollup 4 for Exchange Server 2007 Service Pack 3 (KB2509911) - the link you provided is Update Rollup 4 for Exchange Server 2007 Service Pack 1 (KB952580).

It's my understanding that SP3 would have all prior rollups and that I could not and should not install a SP1 rollup on a SP3 Server.


I should also note that about 50% of the time I get a differnt error which is:

Authentication failed. Check your account info and try again.

Basic Auth is enabled on the IIS Exchweb virtual directory, which I ran across advice to assure that was enabled. Account info is correct - OWA works.
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No clean feedback and understanding of the question posted.

I ran into this exact same issue...  but I went from a working configuration, to one that gave the same error when creating a new account on a Mac's Outlook 2011.  What had changed was the fact that I had enabled SPI Firewall on my Cisco/Linksys router.  After disabling SPI Firewall, Outlook 2011 started working again.

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