troubleshooting Question

Unable to access Sharepoint Site + 3 times authentication prompt resulting in White Screen

Avatar of GGMU
GGMUFlag for Afghanistan asked on
Microsoft IIS Web ServerMicrosoft SharePointWindows Server 2008
5 Comments1 Solution3773 ViewsLast Modified:
I have an issue whereby Im unable to access my sharepoint site from my workstation. Keeps prompting for my username and password and despite keying the credentials 3 times, it simply goes to a white screen. This is the same for IE 6 and 7 as well as for Firefox.

Background ::---
I had created a new Web and Site Collection accordingly and configured for port 80 accordingly. Authentication type is Windows using Integated Windows Authentication (NTLM).

However, whats weird is if i add any user to the Central Admin-->Site Actions-->Site Permissions--> (Ex. ABC) and grant read access and thereafter grant access to the Site Collection accordingly, the user is able to access from his workstation.

Though im new to Sharepoint, dont think its necessary to grant any access to the users at Central Admin.

On the WFEs, had attempted to disableloopbackcheck or Add BackConnectionHostNames but issue does not seem to be resolved.

Had added the site as trusted site in the user's workstation IE Setting as well but issue persists.

Currently only Sharepoint Timer, User Code host and Server search 14 are running using Domain accounts on the WFEs.

Not too sure if its a Sharepoint Settings Issue, IIS or if there are any security settings that need to be changed on the WFEs.

- WFEs are running on Windows server 2008 R2
- SQL running on SQL 2008

Would appreciate some help ! Thanks

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros