troubleshooting Question

Exchange 2007 OWA - OWA has encountered a web browsing error

Avatar of iain_stephen
iain_stephenFlag for Canada asked on
ExchangeWindows 7
8 Comments2 Solutions6730 ViewsLast Modified:
Hello,

Some of our staff are seeing an error when using OWA - appears at this point to be primarily affecting users with Windows 7, IE - 9.

When they launch OWA they can use it but often get the message that OWA has encountered a web browsing error - they click ok and continue and things seem to work - but the error pops up repeatedly.

The details of the error are below - any suggestions?

Client Information
------------------
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)
CPU Class: x86
Platform: Win32
System Language: en-us
User Language: en-us
CookieEnabled: true
Mime Types:

Exception Details
-----------------
Date: Mon Feb 13 10:12:01 EST 2012
Message: Unable to set value of the property 'id': object is null or undefined
Url: https://edited(ourcompany.com)/owa/8.1.436.0/scripts/premium/unav.js
Line: 63

Call Stack
----------


Dump Event
----------
 recordset = null
 type = error
 fromElement = null
 toElement = null
 altLeft = false
 keyCode = 0
 repeat = false
 reason = 0
 data =
 behaviorCookie = 0
 source = null
 contentOverflow = false
 behaviorPart = 0
 url =
 dataTransfer = null
 ctrlKey = false
 shiftLeft = false
 dataFld =
 returnValue = undefined
 qualifier =
 wheelDelta = 0
 bookmarks = null
 actionURL =
 button = 0
 srcFilter = null
 nextPage =
 cancelBubble = false
 x = 0
 y = 0
 buttonID = 0
 srcElement = null
 screenX = -1079
 screenY = 470
 srcUrn =
 origin =
 boundElements = [object]
 clientX = 318
 clientY = 324
 propertyName =
 shiftKey = false
 ctrlLeft = false
 offsetX = 0
 offsetY = 0
 altKey = false
 errorMessage = Unable to set value of the property 'id': object is null or undefined
 errorUrl = https://edited (our company.com)/owa/8.1.436.0/scripts/premium/unav.js
 errorLine = 63
 errorCharacter = 271
 errorCode = 0
ASKER CERTIFIED SOLUTION
uli_CGN

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