troubleshooting Question

MS Exchange 2010 Troubleshooting assistant, message tracking error message

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IT_DeptFlag for United Kingdom of Great Britain and Northern Ireland asked on
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When trying to use the troubleshooting assistant in exchange, to track a message i get the following error message:

unexpected error (0x4B60CDA4) while executing command 'get-messagetrackinglog - followed by the email address i'm trying to track

Google doesn't offer much in terms of resolving the issue. Can anyone help?
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