troubleshooting Question

Citrix WI Interface has virus

Avatar of Jaime Campos
Jaime CamposFlag for United States of America asked on
SecurityWindows Server 2003Citrix
5 Comments2 Solutions1012 ViewsLast Modified:
Hello,

I have two Citrix servers (Xen App 5.0 and WI). Citrix has been running ok with no issues until about two months ago I noticed that Citrix Tx/Rx on my router was high and CPU utilization on router was high and caused issues for other services. Every time I reboot all would be ok until Citrix would begin to act up. During this time users were able to still get into Citrix and access our application. This weekend users were not able to access Citrix, so I tried to remote into both servers. I was able to remote into XenApp server, however on the WI it kept telling me that my account did not have permissions to RDP/Terminal services. I knew this could not be true as the account I use is an admin account. When I got to work and physically logged in, I was able to log in. Now, I tried looking for Server AV I had installed, but it seems to be missing. I cannot install any programs or delete anything. It's saying I don't have Admin rights, which isn't supposed to be dening me those rights. Not sure what I could do. I need to be up and running soon as our physicians depend on this access. Is this a virus? If so, should I reinstall WI/SG on this server after I do a clean install of OS?

Windows Server 2008 - Located on our LAN
Citrix XenApp 5.0

Windows Server 2003 - Located in a DMZ zone
Citrix Web Interface 5.3.0.34
Secure Gateway 3.2


Thanks,

nimdatx
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