I have a client, a taxi company, who have been using a simple form that their customers can go on line and fill out to reserve a taxi. The customer goes to the website completes the form, the dispatcher gets the form in an email and sends out a taxi. They want to be able to have an auto-reply sent back to the customer confirming that they got the form. I think the only way to do it would be to create an auto-reply that would send a confirmation to the customer that the form was send, but I don't know of any way to send an auto reply confirming that an actual person read the form and was sending a taxi. Am I correct?
Second part - they also want to be able to build a customer database by storing all of the information whenever someone completes the form requesting a taxi.
The form I am using can store that information (all the info) in a mySql database, but I'm pretty clueless as to how they would then access that database info as a customer database. I also wonder about storing their information without telling the customer - but I guess in this day and age once you fill out a form you are probably put on a list somewhere!
Can anyone help me with these two questions? Thanks!