troubleshooting Question

Why won't our Macbook shut down?

Avatar of Jsmply
Jsmply asked on
Apple OSMac OS X
20 Comments2 Solutions1081 ViewsLast Modified:
Hi Experts,
We have a Macbook that has an issue shutting down.  When telling it to shutdown, it goes to the solid color screen but the white circle seems to spin forever.  This happens on almost all attempts to shut down or restart lately.  Can anyone point us in the direction of the cause?

Only login items on the machine are LogMeIn, Dropbox, and some network drives.  Nothing out of the ordinary open when it occurs, maybe a browser and a document, etc.


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