Windows 7 crashing randomly, minidump help
I have a Windows 7 sp1 computer that is crashing randomly. I have already posted a thread about this computer and the problem was listed as solved because the problem went away for about a week. Here's the link to my previous post. https://www.experts-exchange.com/questions/27504406/Windows-7-crashing-need-Minidump-analysis.html
The accepted solution for the original post was that Logmein rescue service was causing the crash. However, after disabling and removing it, it crashed about a week later. I then tried replacing the RAM as that was also listed as a possible cause. I had the RAM replaced and coincidentally the computer didn't crash for about 3 weeks, however today it has crashed twice. No software or hardware has been added to the computer. I have attached today's minidump files. Please see the link above for several other minidump files. I ask that you review the above thread before posting feedback as it is pertinent to this problem.
I'm beginning to think it's possibly a deep OS issue, or maybe systemboard related.
021512-22978-01.dmp
021512-24304-01.dmp
The accepted solution for the original post was that Logmein rescue service was causing the crash. However, after disabling and removing it, it crashed about a week later. I then tried replacing the RAM as that was also listed as a possible cause. I had the RAM replaced and coincidentally the computer didn't crash for about 3 weeks, however today it has crashed twice. No software or hardware has been added to the computer. I have attached today's minidump files. Please see the link above for several other minidump files. I ask that you review the above thread before posting feedback as it is pertinent to this problem.
I'm beginning to think it's possibly a deep OS issue, or maybe systemboard related.
021512-22978-01.dmp
021512-24304-01.dmp
ASKER
Ded9, I've already reinstalled AVG from the last round of crashes. I've attached a text document taken from a MEMORY.dmp analysis from today.
memor-dmp.txt
memor-dmp.txt
My debug analysis point to avg software ...reboot ..search for AVGIDSFilter.Sys and rename it to AVGIDSFilter.old
Restart computer and then install the latest version of the avg software...can use youruninstaller to remove all traces of avg.
http://www.ursoftware.com/dlds/yusetup.exe
Or start using Microsoft security essentials.
Ded9
Restart computer and then install the latest version of the avg software...can use youruninstaller to remove all traces of avg.
http://www.ursoftware.com/dlds/yusetup.exe
Or start using Microsoft security essentials.
Ded9
ASKER
Did you look at all of the other minidump files at the link I posted? They point to a lot of different files and applications causing the problem. I think it's unrelated to AVG, however, I will completely uninstall and install Microsoft Security Essentials. IMO, this problem is something else.
Monitor computer without AVG for 2 days or backup your data and go for clean install...if you get a bluescreen after clean install then it might be a hardware issue.
Ded9
Ded9
ASKER
I uninstalled AVG completely and installed Microsoft Security Essentials. The computer crashed again about 2 hours later. I will have access to the machine in about an hour and can post a dmp file.
Also search your computer for this file AVGIDSFilter.Sys...if you find it then delete it...restart and then check.
Waiting for new dmp file.
Ded9
Waiting for new dmp file.
Ded9
ASKER
Here are the last 4 dmp files. 3 of them happened yesterday afternoon within a few minutes of each other. The 4th one happened about 10 minutes ago.
021512-18470-01.dmp
021512-12152-01.dmp
021512-11341-01.dmp
021612-9781-01.dmp
021512-18470-01.dmp
021512-12152-01.dmp
021512-11341-01.dmp
021612-9781-01.dmp
ASKER
Here is a txt file of the recent memory dmp.
MEMORY-dmp.txt
MEMORY-dmp.txt
Run verifier and upload the new crash dmp.
Enable driver verifier
1) Open an elevated command prompt
2) Type "verifier /standard /all" (no quotes)
3) Reboot your machine
4) Use machine again until it crashes
Disable driver verifier
1) Open an elevated command prompt
2) Type "verifier /reset" (no quotes)
3) Reboot your machine
Upload the new dmp file and did you search and rename AVGIDSFilter.Sys to AVGIDSFilter.old
Ded9
Enable driver verifier
1) Open an elevated command prompt
2) Type "verifier /standard /all" (no quotes)
3) Reboot your machine
4) Use machine again until it crashes
Disable driver verifier
1) Open an elevated command prompt
2) Type "verifier /reset" (no quotes)
3) Reboot your machine
Upload the new dmp file and did you search and rename AVGIDSFilter.Sys to AVGIDSFilter.old
Ded9
ASKER
There was no AVG software left on the system.
I've enabled driver verifier and will post a dmp file when it crashes again.
I also found out that the Dell Tech that did the RAM replacement only replaced 1GB Dimm module but this system has 3GB's. It's possible there still an error in one of the original Dimm's.
I've enabled driver verifier and will post a dmp file when it crashes again.
I also found out that the Dell Tech that did the RAM replacement only replaced 1GB Dimm module but this system has 3GB's. It's possible there still an error in one of the original Dimm's.
ASKER CERTIFIED SOLUTION
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ASKER
I ran Diagnostics and it gave me an integrity error on the RAM. Dell is coming out to replace all of the modules instead of just the 1 this time.
Not sure whether they would replace the modules ...i think you will get a new mobo.
Ded9
Ded9
ASKER
The tech is replacing the motherboard and all the modules.
AVGIDSFilter.Sys is a AVG antivirus software driver...uninstall avg reboot ..installed latest version of avg.
Can contact avg or use another antivirus software like Microsoft security essentials.
Ded9