troubleshooting Question

windows 7: computer not recognizing usb (gadget) with a drive under My computer

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mytfein asked on
StorageMicrosoft Legacy OSMicrosoft Applications
16 Comments3 Solutions722 ViewsLast Modified:
Hi EE,

I purchased a handheld scanner, and tried it yesterday.

It comes with a cable, so that it would behave as a flash drive when connecting to the computer.

Our home laptop is not recognizing the gadget.  (Windows 7)
Work pc is recognizing the gadget (Windows XP)

It supposed to work for both OS.

Can you please provide a checklist of what i should do when i get home to trouble shoot?
If home pc not recognizing, will have to return the gadget.

(Also, the cable they provided, i thought it's a standard universal, that i could use also
for cell phone, the micro usb side is not fitting into the phone.....

do you think the company made a proprietary cable instead.... )

tx for your help, sandra
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