Today we had a situation where on our LAN, ping times between our PC's to the servers were taking 20ms or 15ms, when usually they should take 1ms. Our phones that use Voip suddenly were crackling and would switch off. It was drastic!
Anyway, we first thought it was a switch issue. Later we realised it was a trojan. Once removed, everything went back to normal.
We have a Sonicwall NSA 3500 on the network. We also have wireshark on the servers.
Let's say I had no AV and it hadn't detected it. How would you have used either the Sonicwall or even Wireshark to analyse the data?
What would you have looked for? And if you would have looked for anything, then how would you explain it to a very basic user like myself so that I could also pick it out and find out what was going on?