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CRM 2011 - Failed to import manager solution in particular account entithy

I got an error when i import a manage solution
The solution has account, contact, lead and its related components

This is the error:
A managed solution cannot overwrite a SavedQuery component on the target system that has an unmanaged base instance. The most likely scenario for this error is that an unmanaged solution has installed a new unmanaged SavedQuery component on the target system, and now a managed solution from the same publisher is trying to install that same SavedQuery component as managed. This will cause an invalid layering of solutions on the target system and is not allowed.

Anyone can help? I attach the screen shot
Capture13.JPG

processguru

Although I've never seen this specific error before, it seems as though there is a custom View configured on the Account in the target system, that matches one trying to be imported as managed (although I've never heard of a problem overwriting something that is unmanaged with something that is managed). Can you delete this custom view on the target system and try to import again?

If you're not sure what view might be throwing the error, turn on tracing on the server and try the import again. You'll get more details in the trace file as to what component specifically is causing the problem.

http://support.microsoft.com/kb/907490

Another thing to check, is that the versions on both your source and target systems are exactly the same. It's not uncommon to see weird errors on import if your Update Rollups are out of sync between the two systems.

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tommym121

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processguru

Ahh, sorry - since you're on CRM Online you likely cannot use tracing to help.

This sounds like a very odd problem, since it sounds like a very simple test that should have worked just fine.

Do you have any support through Microsoft with your CRM Online Trial?

tommym121

ASKER

Thanks for your help