Application Error Event ID 1000

call your vendor (Allscripts? Healthpoint? MySysHealthcare?)

Stay on them like log files on a buggy system until they fix it.

ex 5 is permissions problem.

A permissions problem in what respects? Like someone has the wrong password plugged in somewhere?

Yes,like that, or the offending process hasn't the rights/permissions to access a referenced resource.

I see. What are some steps I can take to find where the offense is taking place?

The fault is occurring in emr.exe

If that's not yours, you'll have to go back to the vendor.

Let us look at this one from today:

Log Name:      Application
Source:        Application Hang
Date:          2/24/2012 9:05:38 AM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SRV2.VGA.net
Description:
The program EMR.exe version 9.3.0.34 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 4688
 Start Time: 01ccf2fd2aee1eb6
 Termination Time: 3
 Application Path: C:\Hlthpnt\bin\EMR.exe
 Report Id:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-02-24T14:05:38.000000000Z" />
    <EventRecordID>9798</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SRV2.VGA.net</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EMR.exe</Data>
    <Data>9.3.0.34</Data>
    <Data>4688</Data>
    <Data>01ccf2fd2aee1eb6</Data>
    <Data>3</Data>
    <Data>C:\Hlthpnt\bin\EMR.exe</Data>
    <Data>
    </Data>
    <Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
  </EventData>
</Event>



And here is the error log from the actual program:

Clinical Module *** Allscripts Error Report ***

Form: TfrmEMROutputQueueAddDialog

Access violation at address 0063CE04 in module 'EMR.exe'. Read of address 00000019

Program:         Clinical Module, Version 9.3.0.34
Platform:         Advanced Server - Version 6.1 Service Pack 1 (Build 7601)
Computer/User:   SRV2 mtatum
Logged:          2/24/2012 9:05 AM
Database:        MS-SQL (SDAC): EMR (Host: SRV3:1433)
Process ID:      11620

Physical memory: 4,194,303 KB free (4,194,303 KB total)
Virtual memory:  1,791,984 KB free (2,097,024 KB total)
Disk space:      52,833,084 KB free (125,724,668 KB total)

Additional:      Caregiver: 10837 (Tatum, Michelle)

Forms:
09:05:45.178: TfrmEMROutputQueueAddDialog (Add Output Template), Control: dListView (TListView)
09:05:45.143: TfrmEMROutputQueueAddDialog (Add Output Template)
09:05:42.102: TfrmOMOutputDialog (Print - Clinical Summary VGA (v9.2))
09:05:38.514: TfrmEMROutputQueueAddDialog (Add Output Template)
09:04:34.607: TfrmEMRMainWindow (Allscripts Professional EHR)
09:04:34.473: TfrmEMROutputQueueAddDialog (Add Output Template)
09:04:33.471: TfrmHMHtmlPrintPreviewProgressDialog (Progress...)
09:04:33.295: TfrmEMROutputQueueAddDialog (Add Output Template)
09:04:29.833: TfrmOMOutputDialog (Print - Clinical Summary VGA (v9.2))
09:04:26.024: TfrmEMROutputQueueAddDialog (Add Output Template)



*** Callstack:
[0063CE04] hmPrinters.hmPrinters.ThmPrinterItem.GetFormats (Line 1264, "hmPrinters.pas" + 1) + $3
[004F003E] HtmlGif1.HtmlGif1.TGif.LZWDecode (Line 1092, "htmlgif1.pas" + 45) + $7
[0063CDA6] hmPrinters.hmPrinters.ThmPrinterItem.SetOrientation (Line 1247, "hmPrinters.pas" + 2) + $0
[0068A117] hmHTML.hmHTML.ThmLayout.Apply (Line 1841, "hmHTML.pas" + 9) + $3
[00767EE0] hmHTMLPrintPreview.hmHTMLPrintPreview.ThmHtmlPrintPreview.PreparePrintPreview (Line 961, "hmHtmlPrintPreview.pas" + 16) + $10
[00D42359] omEngineOutput.omEngineOutput.DoExecuteOutput (Line 1302, "omEngineOutput.pas" + 4) + $18
[00D42889] omEngineOutput.omEngineOutput.TomOutputBuilder.Execute (Line 1391, "omEngineOutput.pas" + 24) + $1
[00D42BC2] omEngineOutput.omEngineOutput.TomOutputJob.Execute (Line 1484, "omEngineOutput.pas" + 1) + $E
[00C3A964] emrOutputQueueAddDialog.emrOutputQueueAddDialog.TfrmEMROutputQueueAddDialog.dOKButtonClick (Line 181, "emrOutputQueueAddDialog.pas" + 48) + $7
[00C3A5F0] emrOutputQueueAddDialog.emrOutputQueueAddDialog.TfrmEMROutputQueueAddDialog.Execute (Line 95, "emrOutputQueueAddDialog.pas" + 15) + $5
[00C860DE] emrOutputQueueView.emrOutputQueueView.TfrmEMROutputQueueView.dAddActionExecute (Line 245, "emrOutputQueueView.pas" + 24) + $F

--------------------------------------------------------------------------------

Maybe this would be more helpful.

I am having a similar problem with Allscripts.  Their recommendation: defrag the hard drive.

Yeah.  I'm not kidding.

IT-Jesse: Where did you find that error log?  Maybe if AS knows its more than one person, we can get some attention from the vendor.

Hi, mack, sorry for the delay in response. The first part of the previous post was from Server 2008's event viewer. The second part is from the Pro EHR's Admin Module, in System Administration > Error Log. We had a AS tech run a tool on the SQL database which reduced 80% of these errors, but we still have a major bug infestation. The Pro EHR, in my opinion, feels like it is still in beta.

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