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TILLSANDFlag for United States of America

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Cannot install office 2010 upgrade nor uninstall office 2007

Dell Vostro came pre-installed with Office Small Business 2007. I have a legitimate copy of Office 2010 Home/Small Business. Upgrade won't install with: error 1714 - setup cannot remove the older version of office single image 2010. When I try to uninstall Office 2007, only version on this computer, there is a cryptic message stating only: "cannot uninstall Office 2007." Any ideas how to proceed?
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willcomp
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Take a look in Programs and Features and see if you can uninstall Office 2007 from there. Also, per your post, is Office 2010 or part of it installed (looking in Programs and Features)? Otherwise I do not understand your post completely.

So try to uninstall anything Office (including Business Contact Manager). Then restart and try again.

.... Thinkpads_User
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I followed the instructions in this KB, and the third one worked. Namely, a Microsoft FixIt program specifically for Office 2007. It actually worked! I rebooted computer after the program finished and attempted to again install Office 2010. This time it said "install" rather than "upgrade". It finished without problems.

I'm so, so happy that Office 2010 was still able to find the settings for the old Outlook Exchange account along with signature and boss' personal settings!

Thanks for your aid.
Glad to help.