Solved

HP Scanjet 5590 buttons don't work on Windows 7 but did work on Vista.

Posted on 2012-03-09
5
1,810 Views
Last Modified: 2013-02-18
HP Scanjet 5590 buttons don't work on Windows 7 Enterprise but did work on Vista.  Removed hp software, rebooted, installed HP software for the scanjet 5590, rebooted.  Made sure that the Windows image Acuqisition service was started (and set to automatically start).  We can't enable terminal services at this site (security won't allow it) but I saw that was one possible solution for this problem.  
tried setup_full_5590_3.exe and twain.exe software for windows 7.  scanning works ok but the buttons on the scanner don't work.
0
Comment
Question by:murkytuna
  • 2
  • 2
5 Comments
 
LVL 43

Accepted Solution

by:
Davis McCarn earned 500 total points
ID: 37704928
So
1) You installed the HP Scanjet Full Feature Software and Driver ( http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15179&prodSeriesId=377689&prodNameId=377691&swEnvOID=4063&swLang=8&mode=2&taskId=135&swItem=cs-78489-1 ), all 315MB of it and as a user with local admin rights?
2) You're allowing the Solution Center to run at startup?

The scanjet requires the resident software to recognize pushing the buttons.

Are there any other versions of HP software for another device?  I recently had to completely scrub all HP devices from a system (and, for some, they have scrubber utilities) in order to get the Solution Center to think it was dealing with the correct scanner.  It kept insisting the scanner was part of another All-In-One.
0
 

Author Closing Comment

by:murkytuna
ID: 37705057
Yup, I wasn't using the full version.  That should fix it.  Thanks.
0
 

Expert Comment

by:fcmelo
ID: 38902332
Good afternoon, I am not able to download the file by following this link, you have another place to download?
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 38902717
0
 

Expert Comment

by:fcmelo
ID: 38902732
Hello, I got this link, but it does not have 315Mb, his size is 263.6MB, I did the same setup and it still does not work the buttons.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

First some basics on Windows 7 Backup.  It has 2 components one is a file based backup which is stored in .zip files each zip is split at around 200 Megabytes and there is the Image Backup which is as the name implies a total image of the partition …
OfficeMate Freezes on login or does not load after login credentials are input.
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

25 Experts available now in Live!

Get 1:1 Help Now