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CRM 2011 - Is it possible to route a email to queue

Posted on 2012-03-09
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Is it possible to route a email to a queue for further processing
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Question by:tommym121
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by:Chinmay Patel
Chinmay Patel earned 1000 total points
ID: 37704130
Hi tommym121,

You could use a workflow and assign step to achieve this. That is the easiest way to do this.
Apart from that it can be done via a JavaScript, Plugin and custom ASP.Net page as well.

Regards,
Chinmay.
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Feridun Kadir earned 1000 total points
ID: 37704311
You can also do this manually using the Add to Queue button on the ribbon. What's your scenario?
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by:tommym121
ID: 37707293
Thanks
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