CRM 2011 - Is it possible to route a email to queue

Posted on 2012-03-09
Medium Priority
Last Modified: 2012-06-22
Is it possible to route a email to a queue for further processing
Question by:tommym121
LVL 27

Assisted Solution

by:Chinmay Patel
Chinmay Patel earned 1000 total points
ID: 37704130
Hi tommym121,

You could use a workflow and assign step to achieve this. That is the easiest way to do this.
Apart from that it can be done via a JavaScript, Plugin and custom ASP.Net page as well.

LVL 30

Accepted Solution

Feridun Kadir earned 1000 total points
ID: 37704311
You can also do this manually using the Add to Queue button on the ribbon. What's your scenario?

Author Closing Comment

ID: 37707293

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