Lotus Domino recertification of Id file error " User not found in names.nsf"

When I recertify the users whose ids are expired I am getting the error " User not found in the names.nsf" . I can see the user name is present in the names.nsf.Still this error msg keep appearing  and recrertification job failing in admin4.nsf.

I am using domino 8.5.3.
jobby1Asked:
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BawerCommented:
do a restart so the Domino check for the name validation, some time the names.nsf are not properly updated.
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larsberntropCommented:
Make sure the certifying server is selected and the same as the administration server of your Domino domain.
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akhafafCommented:
Hi there ,,

Run updall -r on names.nsf
Then ,,,
Run tell adminp p all on the domino console ....

Since when did you notice this event ???
Was there any kind of change on the Domino Server , CertifierID etc.???

Best Wishes
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jobby1Author Commented:
I can see the names are updated in all server and I can see their names in names.nsf. I did server restart many times still the same problem and also I have selected the correct certifier and admin server. We upgraded the server from the old verion 8.0.1 to new verion 8.5.3

akhafaf:

I run the below still the same problem

Run updall -r on names.nsf

Then ,,,

Run tell adminp p all on the domino console ....
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larsberntropCommented:
Did you also upgrade your admin client?
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akhafafCommented:
Ok ,,, what about the other questions I asked in my previous comment ,,

Since when did you notice this event ???
Was there any kind of change on the Domino Server , CertifierID etc.???

In other words,, Did this happen after the upgrade ?

If another Admin accesses it with his ID and trys to recertify these users does it show the same error .

Now,, have a copy of the names.nsf (NAB) on your Local drive then try this on the production ...
http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=%2Fcom.ibm.notes85.help.doc%2Fapp_refresh_design_t.html

http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=%2Fcom.ibm.notes85.help.doc%2Fapp_replace_design_t.html

I really hope this helps
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larsberntropCommented:
did someone lose the password to the certifier and try to hide it by generating a new one with the same name?
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jobby1Author Commented:
akhafaf:

Pls find below my answers.

Since when did you notice this event ???

After ungrade

Was there any kind of change on the Domino Server , CertifierID etc.???

No

In other words,, Did this happen after the upgrade ?

Yes

If another Admin accesses it with his ID and trys to recertify these users does it show the same error .

We tried with other ids still the same problem.
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akhafafCommented:
Thanks a lot dear jobby1 for the answers however, what about the other two suggestions


Now,, have a  back up copy of the names.nsf (NAB) on your Local drive then try this on the production ... ( Refersh and replace design of names.nsf
http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=%2Fcom.ibm.notes85.help.doc%2Fapp_refresh_design_t.html

http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=%2Fcom.ibm.notes85.help.doc%2Fapp_replace_design_t.html
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jobby1Author Commented:
akhafaf:

I tried your last solution also but could not succeed.
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akhafafCommented:
I am really so sorry but all what I can suggest is that you can create a PMR with IBM support
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jobby1Author Commented:
akhafaf:

ok
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