Solved

Newly installed & tested HP printer no longer works, printer not recognised

Posted on 2012-03-10
4
196 Views
Last Modified: 2012-06-27
A few days ago I installed a new HP DeskJet 1000 printer, installed the s/w on DVD/CD and it worked fine. Printed a few things over the next couple of days, max 10 pages with not much on. Now the printer doesn't work - I mean it does not appear as an installed printer as an option to print to from an application.

. The printer icon is in the Devices & Printers section ( of Windows 7 ) but has a "!"sign. Troubleshooter doesn't work because the printer isn't seen, even tho it is connected and all cable connections are firm.

If I reinstall the s/w CD it asks me if I want to continue even tho the printer is connected.

I've tested the cable ( which is new) with another printer and it worked.

If I try to add the printer with Add Printer I get the msg in the attached file.

Rebooting doesn't help.

How do I ensure the local print spooler starts?
hperror.png
0
Comment
Question by:memyselfi
4 Comments
 
LVL 11

Accepted Solution

by:
X_layer earned 500 total points
ID: 37704993
Go to services and start print spooler:
Click Windows orb -> type "services" in search box -> click on Services -> scroll down to "Print Spooler", right click on it and select "Start".
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 37705369
memyselfi--The advice from X_layer is likely to solve your problem, but if not, my experience with HP phone support (for US and Canada) is quite good and it is free while the printer is underwarranty.
1-866-234-1377
0
 
LVL 10

Expert Comment

by:Fayaz
ID: 37705373
Delete installed printers/ drivers, ensure cable is not attached to the computer and then install the software and then plug the cable when requested.
0
 

Author Closing Comment

by:memyselfi
ID: 37705381
That worked fine, thanks. Any idea why the local spooler stopped and stayed stopped? The printer did work for a couple of days and I definitely didn't open up that window or services and set the spooler to manual
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now