Newly installed & tested HP printer no longer works, printer not recognised
A few days ago I installed a new HP DeskJet 1000 printer, installed the s/w on DVD/CD and it worked fine. Printed a few things over the next couple of days, max 10 pages with not much on. Now the printer doesn't work - I mean it does not appear as an installed printer as an option to print to from an application.
. The printer icon is in the Devices & Printers section ( of Windows 7 ) but has a "!"sign. Troubleshooter doesn't work because the printer isn't seen, even tho it is connected and all cable connections are firm.
If I reinstall the s/w CD it asks me if I want to continue even tho the printer is connected.
I've tested the cable ( which is new) with another printer and it worked.
If I try to add the printer with Add Printer I get the msg in the attached file.
Rebooting doesn't help.
How do I ensure the local print spooler starts?
hperror.png
. The printer icon is in the Devices & Printers section ( of Windows 7 ) but has a "!"sign. Troubleshooter doesn't work because the printer isn't seen, even tho it is connected and all cable connections are firm.
If I reinstall the s/w CD it asks me if I want to continue even tho the printer is connected.
I've tested the cable ( which is new) with another printer and it worked.
If I try to add the printer with Add Printer I get the msg in the attached file.
Rebooting doesn't help.
How do I ensure the local print spooler starts?
hperror.png
ASKER CERTIFIED SOLUTION
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Delete installed printers/ drivers, ensure cable is not attached to the computer and then install the software and then plug the cable when requested.
ASKER
That worked fine, thanks. Any idea why the local spooler stopped and stayed stopped? The printer did work for a couple of days and I definitely didn't open up that window or services and set the spooler to manual
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