troubleshooting Question

Missing Document Folders

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mavcomFlag for Afghanistan asked on
StorageDisaster RecoveryWindows 7
4 Comments1 Solution441 ViewsLast Modified:
Hi;

A client called indicating that the main document folders had suddenly disappeared.
The machine is running Windows 7 Pro, with three users. Only one user has administrative access and that is password protected and should only be used by tech support and management for certain things.

The primary user indicates that she saved a file to the main document store earlier in morning. Retrieved something from her 2GB USB Drive, browsed the web. Later when she attempted to locate a file the documents were gone.

One folder is still there but all of the functional data is missing.

A full search was ran for known files and folders with no success.

Recuva was ran the light scan found nothing. The deep scan found a number of recoverable documents with unknown date modified and location c:\?.
Due to time constraints a recover could not be executed at the time.

A new scan is being run and recovery will be attempted shortly.

Does anyone have any ideas regarding what may have happened to the files and what I can do if recuva does not locate them.
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