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HP Recovery problem

Posted on 2012-03-10
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Last Modified: 2012-03-16
I used the HP recovery partition to restore my HP Pavillion Media Center m7330n desktop computer to remove a virus.  The computer was purchased in 2005 and is running Windows XP Home version.  After the recovery process, I cannot access my files that were in the Administrator account.  This has happened before, so now I have a series on Administrator accounts with various extensions.  When I try to access these accounts, I get a message that states:  C:\Documents and Settings\HP_Administrator is not accessible.  Access is denied.  I know the old password, but I do not know how to access the files.  Files that were in the "Guest" account that was not password protected were not affected.  I think all my files are still there.  Is there a way to access them.

Thanks for your help.
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Question by:volbadger
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Expert Comment

by:arnold
ID: 37705700
A restore means the system was returned to the state as though you just purchased it; meaning all the data that was on the system prior to running the restore, have have been deleted.
Data in the guest account could be what existed there when the restore image was created.

Are there files with time stamps in a recent time frame?  


the options are to make sure not to use the system and boot it using a CD i.e. ubcd or hiren's boot disk and then run an undelete.  You would need an external storage device to which to write the recoverable data since you do not want to write to the same location from which you are trying to recover data to avoid the recovered overwrite the recoverable.
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Author Comment

by:volbadger
ID: 37706308
It was supposed to not erase existing files.  I used a recovery procedure not restore.
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Accepted Solution

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volbadger earned 0 total points
ID: 37708235
Nevermind.  I found the answer by searching on Experts Exchange.  I needed to restart in Safe Mode and take Ownership of the files.  I have access to my files again.

Thanks
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Author Closing Comment

by:volbadger
ID: 37728559
I found the solution by searching Experts Exchange with the key word "Access is denied."
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