IT system administrator


I have a HP Proliant DL120 G6 server equipped with a Smart arry P212 controller, I recently to change 2x4TB SATA drives.  When I start server to configure logical drives with F8, I am able to create 2x160GB SATA drives to Raid 1 logical drive, but I am not able to create 2x4TB SATA drives to Raid 1 logical drive, the screen is shown  2  4TB drives with 0.0 GB and can't save configure with "Fault Error".       How do I make the smart array to be able to configure the capacity of Hard drive larger than 2 TB?   If not, what will be the solution?  

Thank you,
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Lee W, MVPTechnology and Business Process AdvisorCommented:
Were the drives purchased from HP and confirmed to work with your RAID controller?  It's quite possible the RAID controller cannot work properly with drives larger than 2TB or with your drives if they weren't tested and certified by HP.

Also possible a controller firmware update might resolve.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Stephen McTigueAssistant Director of Information TechnologyCommented:
Do you have the HP Smart Start CD that often comes with the server when it was purchased? If so, try booting to the Smart Start CD and run the utility that will configure the drives, RAID level, and start the OS install as well.
Powerful Yet Easy-to-Use Network Monitoring

Identify excessive bandwidth utilization or unexpected application traffic with SolarWinds Bandwidth Analyzer Pack.

paul_linAuthor Commented:

After I down and install the smart array P212 controller firmware v.5.14, I reboot the DL120 G6 server and select F8 to bring up the configuration screen and try to view the logical drives, the keyboard up and down arrow keys are frozen, I can't move the selection up and down any more.  Is this firware upgrade to affect motherboard?  Up and down arrow keys were working before the smart array firmware upgrade.  I just wonder whether the motherboard BIO will be conflicted with the P212 controller new firmware v5.14.  Please help.

Thank you,
It doesn't say anything about an updated system bios being required, but won't be the first time such info was omitted.
Stephen McTigueAssistant Director of Information TechnologyCommented:
I still recommend using the HP SmartStart CD since it includes the necessary drivers for many of the server products and has corrected many server issues I've experienced in the past when it comes to issues you're describing as well as RAID configurations, controller drivers, etc.. Here is the link to get you stated:

Keep me posted...
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Legacy OS

From novice to tech pro — start learning today.