Solved

I Cannot Recieve A Confirmation Code From My Boardband Cable Company on AIM In Order To Have Setup Caller ID On My PC -- Why?

Posted on 2012-03-11
14
630 Views
Last Modified: 2012-04-14
Hello. I have a question to ask you.

I have AIM (AOL Instant Messenger) chat/text program (latest version 1.0.1.2) that I installed for the first time on my Windows 7 64-bit system. Through my broadband communications cable company, I have public an Internet broadband Service and a private VIOP Digital Phone service. I can manage my account for  my broadband communications cable company online and add service features to both these services. I have decided to add Caller ID to PC to my Windows desktop to show caller ID messages. Now the Caller ID to PC utilizes the program AIM in order to facilitate the caller ID messages on my desktop when I receive phone calls. Through my TWC online account, I select Caller ID to PC and the setup requires me to already have my AIM program running. I enter my AIM screen name I used to login to AIM. I login into AIM successfully. On the online setup webpages where I setup the Caller ID to PC, I asks for my AIM screen name. I enter the AIM screen name and then submit. Yes, I type it exactly! I then am told by my broadband communications cable company that I am to receive a 4-digit confirmation code in my AIM from them. Then I supposed to enter the code back on the online webpage and submit it. The thing of it is, I do not receive that confirmation code in my AIM no matter how many times I submit it through the online webpage. I have setup an AIM contact with the my account name TWCCallerID to help assure its safe passage to AIM, but I do not receive it. I disabled my firewall and anti-virus program to possibly think this may be the cause of some sort of block of messages. It is not. Any ideas of what is happening here -- why I am not getting my confirmation code into AIM? It should be simple and painless. This is the last step on the online website that assures caller ID capability on my computer.

If you have any ideas, please pass them my way. Ever experienced this before? Again, any ideas or suggestions of what is going on here? Am I missing something here?

Please reply.

Thank you!
0
Comment
Question by:Bazingeroo
  • 7
  • 7
14 Comments
 
LVL 9

Expert Comment

by:Lance_P
ID: 37706364
Sometimes you need to keep trying 4 -5 times..
0
 

Author Comment

by:Bazingeroo
ID: 37707778
@ Lance_P:

Hello. Nice to meet you.

Thanks for your comment.

I tried what you said it it didn't work. Something is up here. Now with AIM, when someone sends you a message, how does it come up on AIM? What if your not on AIM and someone sends you a message, does that show too? How? Please explain.

Please reply.

Thanks.
0
 
LVL 9

Expert Comment

by:Lance_P
ID: 37723636
Can you please try the below.

Goto - Menu - Privacy - and Verify that "Everyone except people on my block list" is selected?

If not, then select this and retry sending the confirmation code.

Now with AIM, when someone sends you a message, how does it come up on AIM? What if your not on AIM and someone sends you a message, does that show too?

When someone sends you a message, all messages go through the main servers hosted by AOL. they 'can' choose to block senders there.

If you are not 'online' on AIM you would receive an offline message.



Thanks.
0
 

Author Comment

by:Bazingeroo
ID: 37728044
@ Lance_P:

Hello again. Thanks for your continued support. I appreciate that very much!

Okay, with your instructions in your last post, "Goto - Menu - Privacy - and Verify that "Everyone except people on my block list" is selected? If not, then select this and retry sending the confirmation code.". I do not see in the menu bar of the AIM program interface "Goto" or "Menu" in the top row. What is shows on my AIM interface is "File", "Edit", "Contacts", and "Help" links. Under these links, I do not even see your terms in the sublinks either.

Could you please explain what version of AIM you are using? Another ways or means to get to "Everyone except people on my block list" option?  

Please reply.

Thank you!
0
 
LVL 9

Expert Comment

by:Lance_P
ID: 37734654
I think you are using the latest version of AIM. I used to use the older version before I gave up on it completely.

http://help.aol.com/help/microsites/microsite.do?cmd=displayKC&docType=kc&externalId=217437

Please see if you can reach this setting using your current version. From what I remember, the setting once done, remains on your profile.

Please scroll down and look for the privacy setting. If it blocks anything, then unblock it.

The last option would be to see if TWC can assist.
0
 

Author Comment

by:Bazingeroo
ID: 37785362
@ Lance_P & anyone:

Hello again.

Thank for your latest comment, Lance_P.

In response to your last comment -- Unfortunately, the "Buddy List" is not applicable to the 'newer version'. From the main menu of the newer version of AIM, there is no reference to the "Buddy List". AIM has simplified the newer version down so much so user customizations and settings are non-existent or very limited. Things now-a-days are meant to be more automated and are at the controls of the server-side anymore, that it stinks! It is too bad! I like the older computing days where users were more in control!  

Do you happen to have any more ideas you can share with me???

Please reply.

Thanks!
0
 
LVL 9

Expert Comment

by:Lance_P
ID: 37792448
Well, their support will be no good, but one thing I can suggest is try unsinstalling the new version and install the older version from here

http://www.oldapps.com/aim.php

Then you should have access to the privacy controls and 'verify' if they are too high.

Thanks
0
What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

 

Author Comment

by:Bazingeroo
ID: 37825584
@ Lance_P & anyone:

Hello again.

Yes, I am still working on this question/thread. Yes, it is not my number one priority at the moment, so sorry for the late responses. I still keep working on it to 'hope' to come to some sort of a resolution.

I will say that your latest response raises the very question/thread I posted here on EE around the same time this question/thread was posted here, that other question/thread was recently deleted by the EE_AutoDeleter because no one responded -- finding that no expert was able to answer or provide any solutions. I will share by re-posting that very question/thread by extracting the content of that question/thread here. If you want to take a try at it, please do. If not, I will understand too.

What happens when I use an 'older' version of AOL Instant Messenger as you are suggesting, the AOL Instant Messenger always states it is 'Offline' and there appears to be no way to get it 'online'. A-matter-of-fact, I have tried RIGHT NOW to check with an 'older' version of AOL Instant Messenger and I STILL  have the same issues. Of course, I didn't do anything because I do not know how to fix this.  

Here is my exact excerpt of that very question/thread with three attachments I attached to that question/thread I will attach here:

***

[DELETED] I Am Having Issues With AIM (AOL Instant Messenger) V.7.5.12.6 -- Getting "AIM (Offline)" Message When Open AIM All The Time?

Hello. I have a question to ask you.

I am using Windows 7 64-bit operating system. I have AIM (AOL Instant Messenger) version: AIM for Windows (7.5.12.6) Released: March 5, 2012. I have installed this version of AIM in my system  earlier today and I am having issues with AIM stating it is "offline".  That it states in the title bar of the window "AIM (Offline)" either when I click on the AIM icon shortcut on my desktop to launch AIM or when AIM automatically loads at system startup. I do not know why this is happening? Obviously, I need to be 'online' in order to sign in to my AIM account. So I have to get this offline issue resolved. I do not know what is going on here? How do I get it so it is ALWAYS 'ONLINE'?

I have attached a couple of screen images. One is the AIM Window interface with a small snippet of the Windows 7 notification area and one of the "Settings..." -> "Connections" window as well for your inspection. Maybe these screen shots can help you?

I also included a network log of my network attempting to log into AIM using AIM's diagnostics network logging feature. I really hope this data can help determine the cause from your expert knowledge and experience.  

FYI, I know there is another series version of AIM that AIM supports is considered newer in programming and design that this series version of AIM I am using now. AIM is keeping both series versions updated. I believe the newer series version latest version is: 1.0.1.2, but I am not exactly sure. However, I WANT TO USE THIS 'OLDER' SERIES VERSION! This older series version offers *much more* user controls not offered by the newer series version.    

Yes, my Windows 7 IS online! You can tell from the notification area in the first screen clipping I have attached.

Please help my AIM program to connect to the Internet and be online.

Please reply.

Thank you!

***

Again, if you can help me; great! If not, I understand too. It is a matter to just get AOL Instant Messenger to just WORK on my system-- no matter if it is the 'newer' or the 'older' version! ...and REGARDLESS of the CallerID setup too!

Please reply.

Thank you!
AIM-Window---Offline---Screen-Cl.png
AIM---Settings---Connection-Webp.png
network-log-1---Additional-AIM--.txt
0
 
LVL 9

Accepted Solution

by:
Lance_P earned 500 total points
ID: 37830162
Hi Bazingeroo,
  I see the mess that this has gotten you into. Can you try the following.

Goto Control Panel - Programs and Features -    Uninstall all versions of AOL that you see.

Download CCleaner from www.ccleaner.com

After installing it, clean your registry. (Let me know if you have trouble with  it)

Reboot and then try downloading the latest version of AOL again...  and see if it connects.
0
 

Author Comment

by:Bazingeroo
ID: 37834869
@ Lance_P:

WE DID IT!!! Thank you for your help! ...at least for now!!!

By doing what you said in your last comment and doing a complete system clean including the Windows 7 system registry clean did work this time. I will add something I did as well -- I used Revo Uninstaller (a reputable and dependable program uninstaller) with the older version of AIM which was found as an installed version of AIM in my Windows 7 system. It did find 'many' directory files and 'many' registry entries that I manually deleted ALL of them it recommended me to delete. I installed the latest version of AIM and after the first time of logging in; I am now online without any "offline" indication.

Therefore some directory file/setting or some registry entry/setting was causing a hang-up without allowing the user to login keeping AIM  'offline' with the newer version of AIM. The difference now is that before I was having AIM appear "automatically" at system startup each time my Windows 7 desktop was loading. Now, I am not getting any AIM at Windows 7 startup. Now, I have to 'manually' run AIM at each instance if I want to use AIM. No big deal for me and personally, I would rather NOT have AIM run at startup each time I restart/reboot my Windows 7.            

My broadband communications cable company appears in my AIM as an active AIM contact list. So things are great.

When I say, '...at least for now!!!'... ...I mean to say that if for some reason (I am trying to figure out.) my AIM program DOES run at startup at some future time again, then I am not sure if AIM will log me in automatically again, OR I may get the AIM 'offline' issue again where it difficult to re-login again as I have already experienced. To let you know, I do not see any settings through the newer GUI of AIM to set AIM to run at Windows startup/boot or not -- so it may have a mind of its own on when the newer AIM will run again at system startup/boot. What is the trigger? I will see in time. It is just another pain of having to do a complete system clean -- directories and registries and then have to uninstalll 'completely' AIM each time then reinstalling it.
   
If you wish to comment, please do before I close this question/thread.

Please reply.

Thank you!
0
 
LVL 9

Expert Comment

by:Lance_P
ID: 37837004
Am so glad to know that the registry clean up helped. One thing you could try to do is run 'msconfig' from the start menu. Goto the startup tab and you will see all the programs that startup with the computer. you can even uncheck the one you don't want to start up. If you are not sure then leave as is and just check for aim. We can always add an entry later should you need. If you find it in the list, then make sure it is 'checked'.

Also once you reboot, you can click on the 'do not show this again' box in the msconfig window.


:)

Is the caller ID service working now?
0
 

Author Comment

by:Bazingeroo
ID: 37841158
@ Lance_P:

Hello again.

Thank you again for your comment and continued help.

Yes, I have checked my Startup in my System Configuration Window. AIM is NOT there. That is good in that it is not; because if it were, obviously I would be experiencing it during system startup. At this time, I will leave it alone -- leave it the way it is without AIM at startup.

So you think it was some Windows registry issue that was causing this then? I does sort of look like it. Please confirm your suspicions.

I am currently in the midst of trying to solve problems between my broadband communications cable company and me regarding a feature called "Caller ID for PC". I chatted tonight with them and discovered from them that they will help me tomorrow. I have to give them a call to help FINALLY resolve this. Since at this time, you and all the other experts are off the hook. ;- )

This question/thread has been active for 'some time' now. I am going to close it. I do appreciate your help!!! We got the new AIM to work now.

Again, thank you very much with your patience and dedication!!!
0
 

Author Closing Comment

by:Bazingeroo
ID: 37841171
@ Lance_P:

Hello again.

I have awarded this comment of yours for obvious reasons. You have provided me the instructions in order to at least get AIM (newer version) working successfully! I will take this now to my broadband communications cable company to finish to resolve this.

Again, thank you for your time and patience with this rather 'long' question/thread.

Take care and hope to see you again.
0
 
LVL 9

Expert Comment

by:Lance_P
ID: 37846918
Thanks for the point. :) but I'd really like to hear more once you get it working. The caller id. :)
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

For a lot of organizations the use of social media is a “can’t live with it and can’t live without it” situation. Risk assessment is conducted to determine the effects of social media. Risk is assessed by identifying threats and vulnerabilities, the…
New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
The goal of the tutorial is to teach the user how download Skype and make an account and set it up. This tutorial will be in three parts.

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now