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Can't install latest iTunes (10.6). on Windows 7 in network using folder redirection.

Posted on 2012-03-11
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Last Modified: 2013-01-17
Hi,

I have a user on a network that is having problems upgrading to the new iTunes version 10.6. When installing they get the error:


Error getting file security:
“FILE PATH”
GetLastError: 50


Where file path is that as shown in the attached screen shot (client name censored).

Have tried restart and trying a download install as the first thing but still get this error. The PC is only a month or two old with a fresh installation.

The only different on the network (Windows Server 2008) is that the network uses folder redirection so the “Music” folder is actually a network location (as you can see by the path in the error)

Any input on what is going on here would be much appreciated as now the failed installation has caused an error in iTunes in that it reports an error on start-up stating that iTunes needs reinstalling and import of music will not be possible until this is done.

Thanks in advance for any input on this matter.
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Question by:afflik1923
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9 Comments
 
LVL 30

Assisted Solution

by:IanTh
IanTh earned 333 total points
ID: 37706688
it sounds like a permission problem installing an application on the network share that maybe only set up for music data not an application can you broese to the network share and do some tests to see if you have the correct permissions
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Author Comment

by:afflik1923
ID: 37706724
Error displayedI forgot to include the screen shot before.
As for network permissions, nothing has changed with the network. I will not be able to test this until Monday, but maybe something has changed with the installation of itunes that tries to access an area of the network that it never accessed before (soemthig to do with how it creates the quick launch)
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LVL 26

Assisted Solution

by:akahan
akahan earned 167 total points
ID: 37707335
Make sure "show hidden files and folders" is on.  Try going into the Quick Launch folder that the error is pointing to, and deleting (or, if you're cautious, moving elsewhere) any Apple related folders and files that are in that Quick Launch folder.  Then, try the installation again.
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Author Comment

by:afflik1923
ID: 37763615
I will try this as soon as possible and update you.
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LVL 30

Accepted Solution

by:
IanTh earned 333 total points
ID: 37764803
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Author Closing Comment

by:afflik1923
ID: 37879039
Thanks for the input. Permissions is likley the issue here somewhere.
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Expert Comment

by:PolymorphLtd
ID: 38759580
Did anyone actually resolve this in the end?

I am having exactly the same issue, permissions are all set correctly.
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Expert Comment

by:clancyjr
ID: 38787617
Not necessarily a fix, but a work around: I have been installing/upgrading iTunes using an administrator account that is not folder redirected and the install/upgrade appears to work. The users can then log in with their own account and use the upgraded program correctly.
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