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Can't install print driver

Posted on 2012-03-11
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2,175 Views
Last Modified: 2012-03-20
Hi everyone,

I have a problem with one of my customers computer. The server has 2 printers which are pushed by the DC. Today the customer wanted to print on one of the 2 printers but was unable to find the printer. I thought because it was a new user logging into the PC, so tried going to \\dc and install the printer from there. The following error message came up:



I have tried the following things, but all of them result in the same message. I hope you can help me add this printer:
- Restarted the printspooler and then trying to add the printer
- Logged on with the admin account, but still the same problem
- Tried adding a printer directly from TCP/IP address, but still same problem. It can make connection to the printer but at the point of installing the driver, it goes wrong with the same errormessage.
- Tried adding another printer which is shared and this one could install.
- The strange thing is also when I run printui /s /t2 I saw the driverpackage installed, so I deleted it and tried installing the package again but get the same errormessage.
- I was trying to install PS-driver of this printer, but PCL6 also has the same issues.
- I can also ping the printer and get a connection, just installing driver is causing the problem.
- I have looked on other vista-computers and they can print fine, so it's something locally with the PC.

Does someone else has other possibilities?

Thanks in advance!

Kind regards,
Error-message.png
0
Comment
Question by:Silencer001
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20 Comments
 
LVL 11

Expert Comment

by:X_layer
ID: 37706975
Go to Computer Management -> Event Viewer -> Applications and Service Logs -> Microsoft -> Windows -> PrintService -> Admin. There look for more description of this error.
0
 

Author Comment

by:Silencer001
ID: 37706985
Hi X_Layer, thanks for your reply, but can't find the PrintService in this folder tree in eventviewer?
eventvwr.png
0
 
LVL 11

Expert Comment

by:X_layer
ID: 37707009
Where do you looking this? On server? Look at workstation.
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Author Comment

by:Silencer001
ID: 37707013
I am looking at the workstation in eventviewer.
0
 
LVL 11

Expert Comment

by:X_layer
ID: 37707032
Can you tell me what OS do you have on WS.
0
 

Author Comment

by:Silencer001
ID: 37707036
This problem is occuring on Windows Vista x64.
0
 
LVL 11

Expert Comment

by:X_layer
ID: 37707057
I would try to delete printer driver for this printer and then try to add it again.
0
 

Author Comment

by:Silencer001
ID: 37707067
Already did like posted in my question, this gives me no result. Also the same when I login with other users..
0
 
LVL 14

Expert Comment

by:systan
ID: 37707110
0
 

Author Comment

by:Silencer001
ID: 37707141
Thanks for you reply systan, but already tried this one and didn't work.
Thanks for the suggestion!

Any thing else?
0
 
LVL 11

Expert Comment

by:X_layer
ID: 37707180
Did you try to add local printer and redirect it to printer share?
0
 

Author Comment

by:Silencer001
ID: 37707283
Hi X_layer, yeah already tried this, it just wouldn't work..
It's something with the installation of the driver that  goes wrong but can't find anything that is related to it..

Any one else??
0
 
LVL 11

Expert Comment

by:X_layer
ID: 37707300
And you can't connect to any network printer? Maybe different manufacturer? In event viewer is no error?
0
 

Author Comment

by:Silencer001
ID: 37707311
As mentioned in my question, I can connect to other printers, just not this one.
I have been searching also for some additional information about this problem and came across this link (http://www.winvistatips.com/error-0x00000003-and-0x00000578-installing-print-driver-t283557.html)

I have been looking into the %windir%\inf\setupapi.app.log and this is what I came up with:

>>>  [SetupInstallFilesFromInfSection - Install_DNORP_PS_NT60]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupInstallFilesFromInfSection - PSCRIPT_FE.OEM]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupInstallFilesFromInfSection - PSCRIPT_DATA]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupScanFileQueue]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupScanFileQueue]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupInstallFilesFromInfSection - Install_DNORP_PS_NT60]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupInstallFilesFromInfSection - PSCRIPT_FE.OEM]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupInstallFilesFromInfSection - PSCRIPT_DATA]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupScanFileQueue]
>>>  Section start 2012/03/11 18:40:12.592
      cmd: C:\Windows\System32\spoolsv.exe
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'ntprint.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'ntprint.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'ntprint.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'ntprint.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'ntprint.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'ntprint.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
<<<  Section end 2012/03/11 18:40:12.608
<<<  [Exit status: SUCCESS]


>>>  [SetupCommitFileQueue]
>>>  Section start 2012/03/11 18:40:12.608
!!!  flq: SPFILENOTIFY_NEEDMEDIA: returned FILEOP_ABORT.
!!!  flq: Error 2: The system cannot find the file specified.
<<<  Section end 2012/03/11 18:40:13.123
<<<  [Exit status: FAILURE(0x00000002)]

!    bak: Install failed, attempting to restore original files.

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0
 

Author Comment

by:Silencer001
ID: 37707531
I have done some more troubleshooting, I just can't install any other drivers.. I have tried connecting to some other printers and using other drivers (which are loaded into windows automatically) but even they won't install..

What is causing this problem?
0
 
LVL 11

Expert Comment

by:X_layer
ID: 37708511
Maybe is Windows installer corrupted. Check this link.
0
 

Author Comment

by:Silencer001
ID: 37708688
Hi X_layer, I will try the solution tonight when the customer is not in front of his desk. thanks.
0
 
LVL 14

Expert Comment

by:systan
ID: 37715710
Ok,
Boot to safemode,
uninstall all printers,
Goto > C:\WINDOWS\system32\spool\
and Delete all folders inside
restart then
install back again the printer that you want
0
 

Accepted Solution

by:
Silencer001 earned 0 total points
ID: 37727097
Hi systan, thanks for your reply. After this, the connections from the GPO load up in "devices and printers" but that's it. The installation of the driver doesn't take place.. The printer that used to work (because of the driver was installed) didn't work either now..

I just did a reinstall of the client's computer because today there was a spare pc and it's working now..

At last resort I tried repairing the registry, but this also didn't work...

@X_Layer, I also tried you link, but had the some problems the guy had which posted the comment on the link..

Thanks for your help though guys!
0
 

Author Closing Comment

by:Silencer001
ID: 37741261
No real solution, just a reinstall of the client computer.. Luckily never had this case on a printserver...
0

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