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Silencer001
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Can't install print driver

Hi everyone,

I have a problem with one of my customers computer. The server has 2 printers which are pushed by the DC. Today the customer wanted to print on one of the 2 printers but was unable to find the printer. I thought because it was a new user logging into the PC, so tried going to \\dc and install the printer from there. The following error message came up:



I have tried the following things, but all of them result in the same message. I hope you can help me add this printer:
- Restarted the printspooler and then trying to add the printer
- Logged on with the admin account, but still the same problem
- Tried adding a printer directly from TCP/IP address, but still same problem. It can make connection to the printer but at the point of installing the driver, it goes wrong with the same errormessage.
- Tried adding another printer which is shared and this one could install.
- The strange thing is also when I run printui /s /t2 I saw the driverpackage installed, so I deleted it and tried installing the package again but get the same errormessage.
- I was trying to install PS-driver of this printer, but PCL6 also has the same issues.
- I can also ping the printer and get a connection, just installing driver is causing the problem.
- I have looked on other vista-computers and they can print fine, so it's something locally with the PC.

Does someone else has other possibilities?

Thanks in advance!

Kind regards,
Error-message.png
Printers and ScannersWindows OS

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Last Comment
Silencer001

8/22/2022 - Mon
X_layer

Go to Computer Management -> Event Viewer -> Applications and Service Logs -> Microsoft -> Windows -> PrintService -> Admin. There look for more description of this error.
Silencer001

ASKER
Hi X_Layer, thanks for your reply, but can't find the PrintService in this folder tree in eventviewer?
eventvwr.png
X_layer

Where do you looking this? On server? Look at workstation.
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William Peck
Silencer001

ASKER
I am looking at the workstation in eventviewer.
X_layer

Can you tell me what OS do you have on WS.
Silencer001

ASKER
This problem is occuring on Windows Vista x64.
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X_layer

I would try to delete printer driver for this printer and then try to add it again.
Silencer001

ASKER
Already did like posted in my question, this gives me no result. Also the same when I login with other users..
systan

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rwheeler23
Silencer001

ASKER
Thanks for you reply systan, but already tried this one and didn't work.
Thanks for the suggestion!

Any thing else?
X_layer

Did you try to add local printer and redirect it to printer share?
Silencer001

ASKER
Hi X_layer, yeah already tried this, it just wouldn't work..
It's something with the installation of the driver that  goes wrong but can't find anything that is related to it..

Any one else??
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X_layer

And you can't connect to any network printer? Maybe different manufacturer? In event viewer is no error?
Silencer001

ASKER
As mentioned in my question, I can connect to other printers, just not this one.
I have been searching also for some additional information about this problem and came across this link (http://www.winvistatips.com/error-0x00000003-and-0x00000578-installing-print-driver-t283557.html)

I have been looking into the %windir%\inf\setupapi.app.log and this is what I came up with:

>>>  [SetupInstallFilesFromInfSection - Install_DNORP_PS_NT60]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupInstallFilesFromInfSection - PSCRIPT_FE.OEM]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupInstallFilesFromInfSection - PSCRIPT_DATA]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupScanFileQueue]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupScanFileQueue]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupInstallFilesFromInfSection - Install_DNORP_PS_NT60]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupInstallFilesFromInfSection - PSCRIPT_FE.OEM]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupInstallFilesFromInfSection - PSCRIPT_DATA]
>>>  Section start 2012/03/11 18:40:12.577
      cmd: C:\Windows\System32\spoolsv.exe
<<<  Section end 2012/03/11 18:40:12.577
<<<  [Exit status: SUCCESS]


>>>  [SetupScanFileQueue]
>>>  Section start 2012/03/11 18:40:12.592
      cmd: C:\Windows\System32\spoolsv.exe
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'x2dnorp.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'ntprint.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'ntprint.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'ntprint.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'ntprint.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'ntprint.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
!    sig: Verifying file against catalog 'ntprint.cat' failed.
!    sig: Error 3: The system cannot find the path specified.
<<<  Section end 2012/03/11 18:40:12.608
<<<  [Exit status: SUCCESS]


>>>  [SetupCommitFileQueue]
>>>  Section start 2012/03/11 18:40:12.608
!!!  flq: SPFILENOTIFY_NEEDMEDIA: returned FILEOP_ABORT.
!!!  flq: Error 2: The system cannot find the file specified.
<<<  Section end 2012/03/11 18:40:13.123
<<<  [Exit status: FAILURE(0x00000002)]

!    bak: Install failed, attempting to restore original files.

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Silencer001

ASKER
I have done some more troubleshooting, I just can't install any other drivers.. I have tried connecting to some other printers and using other drivers (which are loaded into windows automatically) but even they won't install..

What is causing this problem?
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James Murphy
X_layer

Maybe is Windows installer corrupted. Check this link.
Silencer001

ASKER
Hi X_layer, I will try the solution tonight when the customer is not in front of his desk. thanks.
systan

Ok,
Boot to safemode,
uninstall all printers,
Goto > C:\WINDOWS\system32\spool\
and Delete all folders inside
restart then
install back again the printer that you want
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Silencer001

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Silencer001

ASKER
No real solution, just a reinstall of the client computer.. Luckily never had this case on a printserver...