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proline officeware

Posted on 2012-03-11
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Last Modified: 2012-03-15
my windows 7 proline machine is giving some strange symptoms...
1. not sure if this was caused by a virus infection but it doesn't boot up anymore...
- last known good configuration, no avail
- safe mode options, no avail
- memory test, no error were detected

2. It seems to loading up until the windows 7 logo, similar to windows xp start-up worm indicator... then it just restarts.
- proline machines usually comes with repair apps such as proline recovery agent:
- tried the following:
- start-up repair, no avail
- rollback, no avail.
- reload, will be the best  but this will kill my data...

3.  one usually had more options when this occurred in windows xp, recovery console,
- i have no win 7 disk available but only a bootable usb
- are there other options around this
- currently busy use eset rescue disk for virus checks...
thank for the assistance...
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Question by:Schoemans
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Author Comment

by:Schoemans
ID: 37707189
loaded eset sysrescue disk onto usb for scans and it did detect some viruses but I'll keep you all updated....
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Timothy McCartney earned 2000 total points
ID: 37717446
It definitely is an infected system... Since you've ran hardware tests and everything seems OK, I recommend that you use one of the following methods of repair.

A: Perform what I call a 'dirty' repair of windows. Using the installation disk, go through the motions of a normal install (without performing a reformat). It will give you a prompt claiming that it found an old installation of windows and that it will retain all data. This will put all of your data into a folder on the root of the drive (ie: C:\Windows.old) After the installation is complete, you will still have access to all of your old data, however you will need to reinstall any applications/programs and move the appropriate data to the fresh/new directories. - I call this a 'dirty' repair because all traces of malware previously on the machine will still be present (although not active). Running multiple malware scanners on the windows.old directory will help prevent future infection.

B: Perform a clean reinstallation of windows. Remove the HDD from your machine and attach to an alternate one. Perform a full backup of all relevant/important data. Put HDD back in original machine, reformat it, and install windows. I still recommend running Malware scanners on all of the copied data. Once windows is installed you'll need to reinstall any apps/progs and copy back over any of your data.
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by:Timothy McCartney
ID: 37727338
Thanks again. :)
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