troubleshooting Question

IT System Admin

Avatar of paul_lin
paul_linFlag for United States of America asked on
Server HardwareMicrosoft Legacy OS
4 Comments1 Solution399 ViewsLast Modified:
Hi,

After I down and install the smart array P212 controller firmware v.5.14, I reboot the DL120 G6 server and select F8 to bring up the configuration screen and try to view the logical drives, the keyboard up and down arrow keys are frozen, I can't move the selection up and down any more.  Is this firware upgrade to affect motherboard?  Up and down arrow keys were working before the smart array firmware upgrade.  I just wonder whether the motherboard BIO will be conflicted with the P212 controller new firmware v5.14.  Please help.

Thank you,
Paul

If it is nothing to do about system BIO, what will be the solution? Should your people report to HP about the smart array P212 firmware upgrade to V5.14 and keyboard up and down keys frozen while viewing the logical drives during "F8" configuration option?
Thank you,
Paul
ASKER CERTIFIED SOLUTION
Michael Smolens
MSP

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