We help IT Professionals succeed at work.

External Hard Drive Cyclical Reduncancy Check Intermittent Problem

kdubendorf
kdubendorf asked
on
I have a Verbatim CLON 500 GB External Hard Drive that doesn't work on one computer.  

The computer is a Dell Latitude E6510 running Windows 7 x64.   It's a drive that's been used for backup.   I just replaced the Latitude hard disk due to a failed drive with a disk sent from Dell with Windows preloaded.

Since I have gotten the new Latitude drive, I haven't been able to read the Verbatim in the Latitude.   When the drive is plugged in Windows 7 recognizes it but asks to format it.   When I close that Window it tells me that there is a Data Error with the drive (Cyclical Redundancy Check).     I can plug this Verbatim drive into any one of 4 other computers (3 XP one Windows 7) without any trouble at all.   I can also read a Winbook hard drive in the Latitude.

At this point I'm going to try to copy all of the files off of the Verbatim and reformat it.  Could this be a driver issue with the Latitude?  I haven't been able to find anything indicating that.  

I'd like to avoid that and correct the problem so that the Latitude can read this.
Comment
Watch Question

Information Systems Manager
Top Expert 2012
Commented:
Have you run Windows Update on the problem system?  I would make sure that Windows is fully updated. As you suggested there could be a driver or dll that is out of date.

Author

Commented:
I did that.  Windows is totally up to date.   I also applied all of the relavent Dell patches too.
Commented:
Is the Bios up to date?

Author

Commented:
Yes, I have the most current BIOS too, A11.  As well as the most recent hardware drivers that Dell provides on their website.
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.
CERTIFIED EXPERT
Commented:
Hmm.

Download the manufacturer's util for that drive and test it.  Now I don't think it will be an actual Verbatim drive but some other manufacturer and Verbatim just stick the case around it.  Samsung could possibly be the drive manufacturer (they do supply larger drives for some Verbatim models).

If it passes then quite possibly the fault lies with the Latitude.

Now I'll presume this is a USB drive and the drive gets its power external to the Latitude and not from the Latitude.
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
i would test it with a POWERED usb hub to connect it to, since it has no own power
these devices often tend to overload the USB power, which delivers max 5V at 0.5A =2.5W
here an example i use myself : http://www.belkin.com/IWCatProductPage.process?Product_Id=158910

also - i never use external disks without their own power supply for that reason
Chris BRetired
Commented:
I am thinking the opposite. If the drive has just the one USB lead to connect to the PC and no external power, try it through a powered hub. Suspecting the PSU in the Latitude may have issues. Have a look at the voltages in the bios PC health page.

Chris B
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
hi burrcm - is that not what i posted just above??

Author

Commented:
Thank you both.   I just hooked it up to a Dell monitor which has an embedded USB hub.  Still the same results.    I also tried it in a Dell docking station with the same results too.   It doesn't seem to matter what the drive is plugged into.  It just doesn't read on the Latitude.

I moved all of the info off of the drive and tried to reformat it.  Unfortunately, it won't reformat on the Latitude either.

I'll test the drive.   Strange that it works in all of the other computers that I've tried it in.

Author

Commented:
Nobus, sounds like you've had a lot of problem with external drives without their own power supply.
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
yes - and the powered hub solved many problems...on this site, and for me; not all PC's are able to deliver even that limited amount of current, surely not with all the USB device they attach nowadays

Author

Commented:
After removing all of the data I tried to reformat, no luck.

Went into Disk Manager and removed the volume then formatted and everything came up fine.   So the drive is working, even off of the Latitude's USB.

Still not sure why every other computer could read the drive but this Latitude couldn't.
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
in dutch it's called a "slaptitude" = weakness...

Author

Commented:
HaHa <smile>.   Crazy thing is, I've had pretty good luck with Dell equipment in general.  Support is also ok, though I've learned to pay the slight premium for their ProSupport.
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
let's hope it keeps running ok
do you need more help?
Chris BRetired

Commented:
@nobus - hi burrcm - is that not what i posted just above??

Ya, obviously you posted as I started looking at it....

CHris B

Author

Commented:
I'm good thanks.   Everything seems to be running fine now.   Thanks.
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
then don't forget to close this question

Author

Commented:
points have been awarded ...it is closed

Explore More ContentExplore courses, solutions, and other research materials related to this topic.