Posted on 2012-03-11
we have a blackberry enterprise in our company, sometimes we encounter users reporting that they are not able to connect to EDGE service, though every thing seem fine in our infrastructure. it appears that the carrier is doing some maintenance and for this they have down time. we requested from them to inform us earlier before any dow time, but they said the cant do this,
is there any way i can ensure the EDGE is working fine (some sort of program that monitores the service on an external machine ....) so that i will get to know the problem before the users do and starts calling all the time ?