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BlackBerry monitoring

Posted on 2012-03-11
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Last Modified: 2012-03-28
Hi

we have a blackberry enterprise in our company, sometimes we encounter users reporting that they are not able to connect to EDGE service, though every thing seem fine in our infrastructure. it appears that the carrier is doing some maintenance and for this they have down time. we requested from them to inform us earlier before any dow time, but they said the cant do this,
is there any way i can ensure the EDGE is working fine (some sort of program that monitores the service on an external machine ....) so that i will get to know the problem before the users do and starts calling all the time ?
thanks
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Question by:spirit001
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Author Comment

by:spirit001
ID: 37708097
thanks
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LVL 25

Expert Comment

by:RobMobility
ID: 37709744
Hi,

There is an optional BlackBerry Monitoring service which can monitor your BES server's connection to the BlackBerry infrastructure and it has a ping option to ping user's devices, but this has to be manually instantiated.

There are some tools in the BlackBerry Enerprise Server Toolkit which can be scripted - you can, for example, send an email with <confirm> in the subject to get a delivery confirmation message in Exchange?

There are a number of ways you can therefore look at connectivity to your end-user's BlackBerry devices and be proactive, but nothing that would specifically monitor an operator's uptime?

You could of course have an activated BlackBerry in your office on the same operator and ping or send messages to the device via some automated means to confirm the network is up, but that wouldn't show if a particular area was down or if your area was down, you couldn't tell if others were?

Regards,


RobMobility.
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Author Comment

by:spirit001
ID: 37709821
Thanks Rob

the scripted thing you mentioned looks intersting if you have addtional informatation you could provide. i do have for the time being a BB in the office, but we will not keep it since we are looking for a way to automate testing as per management.
thanks
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Accepted Solution

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RobMobility earned 2000 total points
ID: 37710087
Hi,

Reource kit can be obtained from here:

http://uk.blackberry.com/support/server_resourcekit.jsp 

and documentation here:

http://docs.blackberry.com/en/admin/subcategories/?userType=2&category=BlackBerry+Enterprise+Server&subCategory=BlackBerry+Enterprise+Server+Resource+Kit

Have a look at the BlackBerry Message Receipt Confirmation tool - you could look at doing something with this?

Alternatively, you can install the FREE BlackBerry monitoring tools, configure SNMP and SMTP and then use that to email you (or a help desk account) when thresholds are reached (i.e. when devices are out of contact etc.).

Regards,


RobMobility.
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Author Closing Comment

by:spirit001
ID: 37778597
Dear Rob

thanks alot for this information. i have used a tool form the resources kit called "Message Receipt Confirmation Tool" details are found here

http://docs.blackberry.com/en/admin/deliverables/7635/BB_Message_Receipt_Confirm_Tool_overview_565211_11.jsp

this will allow you to automate check the mail delivery by sending test emails and getting back confirmation.

this was very useful. thanks again Rob

Regards.
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