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Win 7 Remote Desktop appears to not send login credentials

Posted on 2012-03-11
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Last Modified: 2016-11-23
I built a new Win7 machine to replace my Dell 8250 running XP, which is currently in need of a new NIC.
I use to be able to use My XP-Dell machine to VPN into my workplace....once connected I would use Remote Desktop to log on to my work-PC in my office...no problem

After I built my new Win7 machine and installed the vpn client software (along with other bare-bones apps like Office and virus protection) I can successfully make a VPN into the company network. When I start Remote Desktop I see the log on screen of my workplace PC. asking for a password (same screen if I was actually at work) When I type the password it returns a message saying I'm using the wrong login credentials...but I'm not....and it's the correct machine as I can see my name on the screen.
Any ideas???
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Question by:Link
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Expert Comment

by:surendarp
ID: 37708306
Check the NUM LOCK..FUNCTION or SCROLL LOCK.
If these last two button is in ON state. the key is working in wrongly..
TRY IT...
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Author Comment

by:Link
ID: 37709284
No this isn't it, I should have mentioned that I even cut/pasted the correct password typed into notepad. When I go into work this afternoon I will try the Remote Desktop login from another machine in the Lab. That should give me some clues either way and I'll report back the results.
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Author Comment

by:Link
ID: 37712156
There is no problem to remote desktop into my PC from another PC  here at work. So why does it work here but not from home? The only differences are:

 1. when I am at home I need to first make a vpn connection into the company network,  but the connection is good. I can ping my work-pc fine. Starting Remote Desktop brings me to my login screen!!! I can see it....Why the #$%& doesn't it accept my password???

2. At home I am now using Win7....maybe I now need to make an XP machine to test Remote Desktop from it (this is what I use to use without problems).

The VPN client is cisco's if it makes any difference.
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Accepted Solution

by:
Link earned 0 total points
ID: 37724225
Problem was my username name had a \user1 added to end of my host pc name.
Got to love MS....
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Author Closing Comment

by:Link
ID: 37741202
Was the only solution to work. No fault of EE members, I probably should have waited longer before submitting the question
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