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Analog trunk card trouble

Posted on 2012-03-11
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Last Modified: 2015-05-01
Hi,
I have an IP office 500 V2 7.0 and I installed an trunk daugther Card Analog 4 Universal 700417405 in the slot 2 of the Control Unit over an Analog Extension Card Phone 8 700417231 but the 9 led of this slot is on red and the Manager software it appears as "PHONE8/Unknown".
Somebody can help me to troubleshooting this?
Thanks in advance
Analog-Trunk-error.jpg
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Question by:jlnava94
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Expert Comment

by:Rick Hobbs
ID: 37712742
The number of channels exceed your license according to the error in the lower right.
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Author Comment

by:jlnava94
ID: 37712822
But the licenses exceeded are of the E1 PRI channel, when the licenses are exceeded don´t alarm the card (led 9).
The problem is with the trunk daugther Card Analog 4 Universal 700417405 in the slot 2 of the Control Unit over an Analog Extension Card Phone 8.
Thank you
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Accepted Solution

by:
jlnava94 earned 0 total points
ID: 37826048
To resolve this problem it is necesary update de Operating System to 7.0 or 8.0 release
The alarm is cleared and I can to configure de analog trunk ports
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Author Comment

by:jlnava94
ID: 37826059
I've requested that this question be closed as follows:

Accepted answer: 0 points for jlnava94's comment #37826048

for the following reason:

This is the solution that I find and tets with the IP Office, it is working.
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Author Comment

by:jlnava94
ID: 37826060
To resolve this problem it is necesary update de Operating System to 7.0 or 8.0 release
The alarm is cleared and I can to configure de analog trunk ports
0
 

Author Comment

by:jlnava94
ID: 37826062
.
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