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Analog trunk card trouble

Posted on 2012-03-11
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Last Modified: 2015-05-01
Hi,
I have an IP office 500 V2 7.0 and I installed an trunk daugther Card Analog 4 Universal 700417405 in the slot 2 of the Control Unit over an Analog Extension Card Phone 8 700417231 but the 9 led of this slot is on red and the Manager software it appears as "PHONE8/Unknown".
Somebody can help me to troubleshooting this?
Thanks in advance
Analog-Trunk-error.jpg
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Question by:jlnava94
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Expert Comment

by:Rick Hobbs
ID: 37712742
The number of channels exceed your license according to the error in the lower right.
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Author Comment

by:jlnava94
ID: 37712822
But the licenses exceeded are of the E1 PRI channel, when the licenses are exceeded don´t alarm the card (led 9).
The problem is with the trunk daugther Card Analog 4 Universal 700417405 in the slot 2 of the Control Unit over an Analog Extension Card Phone 8.
Thank you
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Accepted Solution

by:
jlnava94 earned 0 total points
ID: 37826048
To resolve this problem it is necesary update de Operating System to 7.0 or 8.0 release
The alarm is cleared and I can to configure de analog trunk ports
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 

Author Comment

by:jlnava94
ID: 37826059
I've requested that this question be closed as follows:

Accepted answer: 0 points for jlnava94's comment #37826048

for the following reason:

This is the solution that I find and tets with the IP Office, it is working.
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Author Comment

by:jlnava94
ID: 37826060
To resolve this problem it is necesary update de Operating System to 7.0 or 8.0 release
The alarm is cleared and I can to configure de analog trunk ports
0
 

Author Comment

by:jlnava94
ID: 37826062
.
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