Solved

PrintIsolationHost.exe Windows 2008R2 Server

Posted on 2012-03-12
6
8,033 Views
Last Modified: 2012-03-14
Hello,

I am running Windows 2008R2 as a print server and noticed that the following error keeps appearing:

Faulting application name: PrintIsolationHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd3b1
Faulting module name: hpzuiwn7.dll, version: 0.3.7071.0, time stamp: 0x4a5bdfcb
Exception code: 0xc0000005
Fault offset: 0x00000000000d6971
Faulting process id: 0x534
Faulting application start time: 0x01ccf19af2bb7704
Faulting application path: C:\Windows\system32\PrintIsolationHost.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\hpzuiwn7.dll
Report Id: 306a6540-5d8e-11e1-bd1d-005056b60001

I do not see hpzuiwn7 as the print processor listed for any of our printers, does anyone know how to get rid of this error?  We have to restart the spool services more often than normal (once or twice a week) and in reviewing the event viewer I came across this.

Thanks for your assistance.
0
Comment
Question by:efx-wpg
  • 3
  • 2
6 Comments
 
LVL 38

Accepted Solution

by:
hdhondt earned 500 total points
ID: 37712818
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 37712856
Further to my last comment:

In earlier versions of Windows, printer drivers were run by the spooler service. A faulty driver would crash the spooler, but not the entire system (as happened before Win2k). In W2008 each driver is run by its own instance of PrintISolationHost, so the spooler no longer crashes if the driver is faulty. Instead that instance of PrintIsolationHost crashes. The benefit is that other printers are not affected, as the spooler is still running.

The fix should be the same as for spooler crashes: replace the driver. This is normally done by a complete reinstall (i.e. removing the driver files after deleting the printer). That may work in this case as well, but if the driver has a built-in fault, then the best way is to replace it with a different one, as suggested in the link I posted.
0
 

Expert Comment

by:ahahum
ID: 37717047
I have this issue too and it just appeared within the past week.  I haven't made any changes to the drivers.

I have several printers using this driver and I'm not sure how to determine which printer is causing the issue.  Any ideas?
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 38

Expert Comment

by:hdhondt
ID: 37719300
It's the driver that's at fault, not the printer
0
 

Author Comment

by:efx-wpg
ID: 37719910
How do  you see what printer is using the faulty driver?  I thought I would be able to see this based on the tech net article but I must be missing something.  Can someone explain how to find out what printer is causing the issue?  All the print processor's I see appear not to be using the "wrong" driver, so I am lost.
0
 

Expert Comment

by:ahahum
ID: 37720097
I'm in the same boat, EFX-WPG - no one is complaining their documents are failing to print so I don't have a way to determine which printer is causing the issue with multiple printers using the driver.

I'm using the drivers built into windows so that they can be deployed easily with GPP.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Redirected folders in a windows domain can be quite useful for a number of reasons, one of them being that with redirected application data, you can give users more seamless experience when logging into different workstations.  For example, if a use…
OfficeMate Freezes on login or does not load after login credentials are input.
This tutorial will show how to push an installation of Backup Exec to an additional server in both 2012 and 2014 versions of the software. Click on the Backup Exec button in the upper left corner. From here, select Installation and Licensing, then I…
This tutorial will give a short introduction and overview of Backup Exec 2012 and how to navigate and perform basic functions. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as conne…

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now