PDF Document not printing past 713 pages
We use a software that utilises Crystal Reports to generate a PDF file which we print our product labels from.
This PDF document is usually between 1600 and 2600 pages of small labels that is sent to a Toshiba Tec SX-4 thermal printer.
The software is accessed via a windows 2008 R2 terminal server session and the printers are mapped to the session via a login script.
The user generates the PDF and then sends this document to the above printer which then prints.
For some reason over the last week the printer starts to print blank labels past page 713.
I have changed the user over to another terminal server - same result
Tried a different user on both terminal servers - same result
Changed both users to print to another printer - same result
Updated Adobe reader to latest version on both terminal servers - same result
Moved the user to another print server with newer drivers - same result
According to the software programers no changes have been made to the software that affects the PDF distiller.
If you view the PDF on the terminal server you can see all labels
I emailed the PDF to myself and can view all labels on my local machine
The print servers and terminal servers are not reporting in eventvwr
PDF File details:
Size: 1.27Mb
The Font subsets are: ArielNarrow and Bold, Tahoma and Tahoma Bold and are both embedded
Security Method on the PDF is "No Security"
Printer does not error just prints 713 good labels and the rest are blank leading me to believe the print job is fine
I am at a total loss of why this has started happening or what may be causing it.
If anyone can find out what is going on here or more importantly where i should be looking to diagnose this I would be most grateful
If you need more detail let me know
Thank you
This PDF document is usually between 1600 and 2600 pages of small labels that is sent to a Toshiba Tec SX-4 thermal printer.
The software is accessed via a windows 2008 R2 terminal server session and the printers are mapped to the session via a login script.
The user generates the PDF and then sends this document to the above printer which then prints.
For some reason over the last week the printer starts to print blank labels past page 713.
I have changed the user over to another terminal server - same result
Tried a different user on both terminal servers - same result
Changed both users to print to another printer - same result
Updated Adobe reader to latest version on both terminal servers - same result
Moved the user to another print server with newer drivers - same result
According to the software programers no changes have been made to the software that affects the PDF distiller.
If you view the PDF on the terminal server you can see all labels
I emailed the PDF to myself and can view all labels on my local machine
The print servers and terminal servers are not reporting in eventvwr
PDF File details:
Size: 1.27Mb
The Font subsets are: ArielNarrow and Bold, Tahoma and Tahoma Bold and are both embedded
Security Method on the PDF is "No Security"
Printer does not error just prints 713 good labels and the rest are blank leading me to believe the print job is fine
I am at a total loss of why this has started happening or what may be causing it.
If anyone can find out what is going on here or more importantly where i should be looking to diagnose this I would be most grateful
If you need more detail let me know
Thank you
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Davis McCarn
My bet is that, if you try to print pages 710 to 715, you'll find it does the same thing and what is the cause is bad data in the file used by Crystal Reports. If someone managed to get a control or illegal character into a data field, it can easily tell the printer to print white (oops) or switch to a font which doesn't exist. Inspect the contents of the data file though you may have to get it sorted to match what the report is generating.