Avatar of Mark Gould
Mark Gould
Flag for United Kingdom of Great Britain and Northern Ireland asked on

Microsoft CRM 2011 client crashes when opened as new window in Outlook 2007

Pretty much as the title says, running 32bit Outlook 2007 32bit  Windows XP Pro with the Outlook client Rollup 6.

On multple machines (all of which have had the CRM4 client previously installed) if you right click on a CRM folder and attempt to open it as a new window, Outlook crashes fairly instantly.

I have tried an unconfigure, remove the microsoft\mscrm\client folder and reconfiguring CRM but does not appear to make any difference.

Sometimes, we get the crash if we try an open CRM in the primary Outlook window.
OutlookMicrosoft Dynamics

Avatar of undefined
Last Comment
Mark Gould

8/22/2022 - Mon
Feridun Kadir

Have you tried a full uninstall, remove folders and then re-install?
Mark Gould

ASKER
Yes. multiple times alas
Feridun Kadir

Hmm, I thought you would say that.
I'm afraid that I don't have anything to suggest.  But, did this issue occur before UR6?  One of the fixes in UR6 was for various Outlook crashes.
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
Mark Gould

ASKER
We installed the client and then directly afterwards went straight to RU6, we have never run Outlook without RU6. Seems to be more of an issue on Xp machines.
Feridun Kadir

I guess Outlook 2007 and Win XP are patched up?
Mark Gould

ASKER
Fully through Software Update Services
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
ASKER CERTIFIED SOLUTION
Feridun Kadir

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
Mark Gould

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
Mark Gould

ASKER
No, solution provided but suggestions were helpful