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Microsoft CRM 2011 client crashes when opened as new window in Outlook 2007

Posted on 2012-03-12
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Last Modified: 2012-06-21
Pretty much as the title says, running 32bit Outlook 2007 32bit  Windows XP Pro with the Outlook client Rollup 6.

On multple machines (all of which have had the CRM4 client previously installed) if you right click on a CRM folder and attempt to open it as a new window, Outlook crashes fairly instantly.

I have tried an unconfigure, remove the microsoft\mscrm\client folder and reconfiguring CRM but does not appear to make any difference.

Sometimes, we get the crash if we try an open CRM in the primary Outlook window.
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Question by:Mark Gould
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Expert Comment

by:Feridun Kadir
ID: 37714560
Have you tried a full uninstall, remove folders and then re-install?
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Author Comment

by:Mark Gould
ID: 37714594
Yes. multiple times alas
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Expert Comment

by:Feridun Kadir
ID: 37714598
Hmm, I thought you would say that.
I'm afraid that I don't have anything to suggest.  But, did this issue occur before UR6?  One of the fixes in UR6 was for various Outlook crashes.
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Author Comment

by:Mark Gould
ID: 37714621
We installed the client and then directly afterwards went straight to RU6, we have never run Outlook without RU6. Seems to be more of an issue on Xp machines.
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Expert Comment

by:Feridun Kadir
ID: 37715786
I guess Outlook 2007 and Win XP are patched up?
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Author Comment

by:Mark Gould
ID: 37715838
Fully through Software Update Services
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Feridun Kadir earned 1500 total points
ID: 37715993
Again, what I expected. I have nothing further to offer other than Update Rollup 7 is scheduled for 15th March. Perhaps that may have some fixes for you (http://blogs.msdn.com/b/crminthefield/archive/2012/02/23/microsoft-dynamics-crm-4-0-and-2011-update-rollup-release-dates-build-numbers-and-collateral.aspx)

Otherwise I reckon a call to Microsoft PSS is needed. Sorry I couldn't help.
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Assisted Solution

by:Mark Gould
Mark Gould earned 0 total points
ID: 37721694
Um, I'll try RU7 when it comes out
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Author Closing Comment

by:Mark Gould
ID: 37736809
No, solution provided but suggestions were helpful
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