Solved

Microsoft CRM 2011 client crashes when opened as new window in Outlook 2007

Posted on 2012-03-12
9
1,380 Views
Last Modified: 2012-06-21
Pretty much as the title says, running 32bit Outlook 2007 32bit  Windows XP Pro with the Outlook client Rollup 6.

On multple machines (all of which have had the CRM4 client previously installed) if you right click on a CRM folder and attempt to open it as a new window, Outlook crashes fairly instantly.

I have tried an unconfigure, remove the microsoft\mscrm\client folder and reconfiguring CRM but does not appear to make any difference.

Sometimes, we get the crash if we try an open CRM in the primary Outlook window.
0
Comment
Question by:Mark Gould
  • 5
  • 4
9 Comments
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 37714560
Have you tried a full uninstall, remove folders and then re-install?
0
 

Author Comment

by:Mark Gould
ID: 37714594
Yes. multiple times alas
0
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 37714598
Hmm, I thought you would say that.
I'm afraid that I don't have anything to suggest.  But, did this issue occur before UR6?  One of the fixes in UR6 was for various Outlook crashes.
0
 

Author Comment

by:Mark Gould
ID: 37714621
We installed the client and then directly afterwards went straight to RU6, we have never run Outlook without RU6. Seems to be more of an issue on Xp machines.
0
VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 37715786
I guess Outlook 2007 and Win XP are patched up?
0
 

Author Comment

by:Mark Gould
ID: 37715838
Fully through Software Update Services
0
 
LVL 29

Accepted Solution

by:
Feridun Kadir earned 500 total points
ID: 37715993
Again, what I expected. I have nothing further to offer other than Update Rollup 7 is scheduled for 15th March. Perhaps that may have some fixes for you (http://blogs.msdn.com/b/crminthefield/archive/2012/02/23/microsoft-dynamics-crm-4-0-and-2011-update-rollup-release-dates-build-numbers-and-collateral.aspx)

Otherwise I reckon a call to Microsoft PSS is needed. Sorry I couldn't help.
0
 

Assisted Solution

by:Mark Gould
Mark Gould earned 0 total points
ID: 37721694
Um, I'll try RU7 when it comes out
0
 

Author Closing Comment

by:Mark Gould
ID: 37736809
No, solution provided but suggestions were helpful
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now