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Changed workstation user, now won't print.

Posted on 2012-03-12
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Last Modified: 2012-03-23
Hi All

Although a techie, my speciality isn't in servers (painfully obvious) but I'm trying to help someone out & onto the right path.

I've done some work sorting out network shares etc. But there's one machine that's developed a glitch.

It was logged onto the sever using the administrator username so I've created a new user, copied documents over as required and it's logging on just fine. (Profiles are stored on the workstation, not using roaming profiles due to low resources on Server).

But since changing the user logon, the local printer won't print. It's a local printer, shows up in control panel > Printers and a test page appears to be sent - but it won't print.

This has happened just as I changed everything over. I don't like coincidences!

Any ideas what I've missed? :)

Thanks.
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Accepted Solution

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schmitty007 earned 500 total points
ID: 37710085
I would start at the beginning.
Make sure the local Port is working if its USB/LTP/TCP-IP and the printer is printing to the correct port. If tcp/ip port delete port and re-add.
I've seen some Administrators that use policy that block access to USB ports ect.
Make sure the new account has rights to the printer under printer properties and security tab
Also I would check the driver, I've personally seen the wrong driver cause this issue. It sounds weird but some of our guys use a generic HP drivers for some of our printers and they seem to work fine until at some point they decide not to for some reason and the only way to fix this is to uninstall the printer port (if its TCP/IP port) then uninstall the printer and re-install with the updated/correct driver.
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Author Closing Comment

by:sefton-computer-repairs
ID: 37758771
Many thanks for the ideas, turns out when I got there that it had already been sorted by their accountant who has remote access to that machine so can't have been anythinbg serious but thanks for the sanity check regardless.
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