Solved

all online multimedia clips will not play back smoothly from the internet

Posted on 2012-03-12
3
163 Views
Last Modified: 2012-03-18
Hi Everyone,

           I have been experiencing some sluggish performance now for about 2 weeks with my DSL broadband connection.  For instance, I can not playback any online multimedia clip without it pausing for several seconds and then resuming to play.   It is almost like the connection is constantly rebuffering throughout any playback of an online movie clip no matter the length of its duration.  

             With respect to my setup, I have a Westell DSL modem which interfaces with my Netgear Wireless N Router.   The OS on this computer is Windows XP Pro SP3.

              In terms of troubleshooting, here is what I have tried so far.  First, I tried just a direct connection between the DSL Westell Modem and the pc, thus, taking the Netgear Wireless N router out of the equation all together.  The problem with the movie clips freezing up and resuming playback still occurred.  Secondly, I carried out the latest firmware update for the router which installed successfully.  Thirdly, I downloaded and installed the latest of CCleaner; removed unnecessary file.  And, finally, I installed and downloaded the latest version of Malwarebytes.  When I ran it, the test came back clean and free of malware.  

               In closing, if anyone has any suggestions in terms of what I can do next, it will be greatly appreciated.  Most likely I will need to contact AT&T and have the DSL modem replaced because it is an older unit.  I have not checked on any firmware update for this modem because I was not quite sure how to do it.  With the router, the firmware update was easy to do because it automatically alerted me to do it.  

               At any rate, if someone could provide some suggestions I might have overlooked in troubleshooting this problem, it will be deeply appreciated.   I look forward to hearing back from everyone regarding this question.

                If more information is needed, please feel free to let me know and I will post back accordingly.  

                Thank you

                George
0
Comment
Question by:GMartin
  • 2
3 Comments
 
LVL 8

Accepted Solution

by:
Tymetwister earned 500 total points
ID: 37712425
Maybe your signal is getting interference. If you go to a site like speedtest.net, are the speeds its telling you consistent with what you should be getting from your ISP?
0
 

Author Closing Comment

by:GMartin
ID: 37735785
Hi There,

           Thank you for your suggestion in addition to the speedtest.net link.  I am happy to say this problem is now resolved after I did the following things.  First, I shut down the pc, disconnected everything to the DSL modem,  disconnected everything to the wireless router, and waited for about 3 minutes.  Secondly,  I reconnected everything back up to the DSL modem, reconnected everything back to the wireless router, and powered the pc back up.  Interestingly, these steps did not immediately solve the issue.  However, the following day, all of the multimedia clips started to work just fine.  Like you said, there was most likely some sort of interference going on.  At any rate, I am just happy everything is working fine again.  

             Thanks again for your help.

             George
0
 
LVL 8

Expert Comment

by:Tymetwister
ID: 37735835
Glad you got it working.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Introduction If you're like most people, you have occasionally made a typographical error when you're entering information into an online form.  And to your consternation, the browser remembers the error, and offers to autocomplete your future entr…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now