Solved

all online multimedia clips will not play back smoothly from the internet

Posted on 2012-03-12
3
168 Views
Last Modified: 2012-03-18
Hi Everyone,

           I have been experiencing some sluggish performance now for about 2 weeks with my DSL broadband connection.  For instance, I can not playback any online multimedia clip without it pausing for several seconds and then resuming to play.   It is almost like the connection is constantly rebuffering throughout any playback of an online movie clip no matter the length of its duration.  

             With respect to my setup, I have a Westell DSL modem which interfaces with my Netgear Wireless N Router.   The OS on this computer is Windows XP Pro SP3.

              In terms of troubleshooting, here is what I have tried so far.  First, I tried just a direct connection between the DSL Westell Modem and the pc, thus, taking the Netgear Wireless N router out of the equation all together.  The problem with the movie clips freezing up and resuming playback still occurred.  Secondly, I carried out the latest firmware update for the router which installed successfully.  Thirdly, I downloaded and installed the latest of CCleaner; removed unnecessary file.  And, finally, I installed and downloaded the latest version of Malwarebytes.  When I ran it, the test came back clean and free of malware.  

               In closing, if anyone has any suggestions in terms of what I can do next, it will be greatly appreciated.  Most likely I will need to contact AT&T and have the DSL modem replaced because it is an older unit.  I have not checked on any firmware update for this modem because I was not quite sure how to do it.  With the router, the firmware update was easy to do because it automatically alerted me to do it.  

               At any rate, if someone could provide some suggestions I might have overlooked in troubleshooting this problem, it will be deeply appreciated.   I look forward to hearing back from everyone regarding this question.

                If more information is needed, please feel free to let me know and I will post back accordingly.  

                Thank you

                George
0
Comment
Question by:GMartin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 8

Accepted Solution

by:
Tymetwister earned 500 total points
ID: 37712425
Maybe your signal is getting interference. If you go to a site like speedtest.net, are the speeds its telling you consistent with what you should be getting from your ISP?
0
 

Author Closing Comment

by:GMartin
ID: 37735785
Hi There,

           Thank you for your suggestion in addition to the speedtest.net link.  I am happy to say this problem is now resolved after I did the following things.  First, I shut down the pc, disconnected everything to the DSL modem,  disconnected everything to the wireless router, and waited for about 3 minutes.  Secondly,  I reconnected everything back up to the DSL modem, reconnected everything back to the wireless router, and powered the pc back up.  Interestingly, these steps did not immediately solve the issue.  However, the following day, all of the multimedia clips started to work just fine.  Like you said, there was most likely some sort of interference going on.  At any rate, I am just happy everything is working fine again.  

             Thanks again for your help.

             George
0
 
LVL 8

Expert Comment

by:Tymetwister
ID: 37735835
Glad you got it working.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

I had to do a bit of research to find the answer to this question so I thought I'd share my results.  Due to our outdated mainframe systems, we need to downgrade IE9 to IE8 in order to stay compatible.  We also needed to downgrade Java.  In order to…
I annotated my article on ransomware somewhat extensively, but I keep adding new references and wanted to put a link to the reference library.  Despite all the reference tools I have on hand, it was not easy to find a way to do this easily. I finall…
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…
Suggested Courses

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question