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all online multimedia clips will not play back smoothly from the internet

Posted on 2012-03-12
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Last Modified: 2012-03-18
Hi Everyone,

           I have been experiencing some sluggish performance now for about 2 weeks with my DSL broadband connection.  For instance, I can not playback any online multimedia clip without it pausing for several seconds and then resuming to play.   It is almost like the connection is constantly rebuffering throughout any playback of an online movie clip no matter the length of its duration.  

             With respect to my setup, I have a Westell DSL modem which interfaces with my Netgear Wireless N Router.   The OS on this computer is Windows XP Pro SP3.

              In terms of troubleshooting, here is what I have tried so far.  First, I tried just a direct connection between the DSL Westell Modem and the pc, thus, taking the Netgear Wireless N router out of the equation all together.  The problem with the movie clips freezing up and resuming playback still occurred.  Secondly, I carried out the latest firmware update for the router which installed successfully.  Thirdly, I downloaded and installed the latest of CCleaner; removed unnecessary file.  And, finally, I installed and downloaded the latest version of Malwarebytes.  When I ran it, the test came back clean and free of malware.  

               In closing, if anyone has any suggestions in terms of what I can do next, it will be greatly appreciated.  Most likely I will need to contact AT&T and have the DSL modem replaced because it is an older unit.  I have not checked on any firmware update for this modem because I was not quite sure how to do it.  With the router, the firmware update was easy to do because it automatically alerted me to do it.  

               At any rate, if someone could provide some suggestions I might have overlooked in troubleshooting this problem, it will be deeply appreciated.   I look forward to hearing back from everyone regarding this question.

                If more information is needed, please feel free to let me know and I will post back accordingly.  

                Thank you

                George
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Question by:GMartin
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Tymetwister earned 500 total points
ID: 37712425
Maybe your signal is getting interference. If you go to a site like speedtest.net, are the speeds its telling you consistent with what you should be getting from your ISP?
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Author Closing Comment

by:GMartin
ID: 37735785
Hi There,

           Thank you for your suggestion in addition to the speedtest.net link.  I am happy to say this problem is now resolved after I did the following things.  First, I shut down the pc, disconnected everything to the DSL modem,  disconnected everything to the wireless router, and waited for about 3 minutes.  Secondly,  I reconnected everything back up to the DSL modem, reconnected everything back to the wireless router, and powered the pc back up.  Interestingly, these steps did not immediately solve the issue.  However, the following day, all of the multimedia clips started to work just fine.  Like you said, there was most likely some sort of interference going on.  At any rate, I am just happy everything is working fine again.  

             Thanks again for your help.

             George
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Expert Comment

by:Tymetwister
ID: 37735835
Glad you got it working.
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