Adobe Flash causes sound to stop working in Windows XP

After playing shockwave flash audio content on websites, the sound will stop working a after a period of time.  The amount of time it takes for the sound to stop working is random, but it happens consistently.  It affects all sound, not just flash content.  I having a hard time finding a process that is causing the problem, but the sound will come back while I log off of the computer (the logoff sound plays), so it seems there is something running that's interfering with audio.  

I'm running Windows XP SP3 and the version of Flash is 11.1.  I'm using IE8, although the problem occurs with Chrome as well.  The motherboard is Intel D865GVHZ with onboard sound (Realtek).

Ideally I would like to know if there's a process that I can kill that will bring the sound back.  I'd like to avoid a bunch of software uninstalls/re-installs unless there's a known issue that will be resolved by doing this.

Thanks.
DaanOAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

dgofmanCommented:
You can try installing ProceXP and keep running as restore window.
http://technet.microsoft.com/en-us/sysinternals/bb896653

This tool will display all new and dying processes but red and green colors

May be you will find out what process was killed
0
DaanOAuthor Commented:
Thanks for the suggestion.  I had been using process explorer to try to identify what was causing the problem.  I just tried your idea of running it while logging off, but unfortunately procexp gets shut down fairly quickly after initiating the log off, and most of the processes are killed after that point.  I did notice that the sound is back by the time the Closing Network Connections status box appears, because the logoff sound plays at this time.
0
dgofmanCommented:
Can you reproduce the same problems on other machines?
0
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

DaanOAuthor Commented:
I have not noticed the behavior on other machines.  Unless someone has some idea of a specific cause, I don't think I'm going to get very far.
0
dgofmanCommented:
May be it's easier for you re-install Flash Player and get a latest one. I will suggest also check if any errors comes from SWF for this you need to download Flash Player Debugger

http://www.adobe.com/support/flashplayer/downloads.html
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
DaanOAuthor Commented:
Thanks for the suggestion.  I've installed the debugger.  Hopefully this will show some error next time the sound dissappears.
0
DaanOAuthor Commented:
I uninstalled Flash of 11.1 and then installed the debugger version of 11.1.  The only error it has reported while listening to Pandora was:

TypeError: Error #1009: Cannot access a property or method of a null object reference.
      at wine_300x250b_fla::CompleteAnimation_1/frame235()

Since then then I have not seen that error.  Pandora will still occasionally stall in the middle of playing a song, but instead of it killing all of the sound on the computer, it will skip to the next song after a short delay.   It seems that either the uninstall/reintall process, or switching to the debugger version has made the problem go away.
0
DaanOAuthor Commented:
The problem hasn't occurred over the last several weeks.  Based on my last comment, it seems that either the uninstall/reinstall of flash, or switching to the debugger version solved the issue.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows XP

From novice to tech pro — start learning today.