Solved

Adobe Flash causes sound to stop working in Windows XP

Posted on 2012-03-12
9
697 Views
Last Modified: 2012-06-22
After playing shockwave flash audio content on websites, the sound will stop working a after a period of time.  The amount of time it takes for the sound to stop working is random, but it happens consistently.  It affects all sound, not just flash content.  I having a hard time finding a process that is causing the problem, but the sound will come back while I log off of the computer (the logoff sound plays), so it seems there is something running that's interfering with audio.  

I'm running Windows XP SP3 and the version of Flash is 11.1.  I'm using IE8, although the problem occurs with Chrome as well.  The motherboard is Intel D865GVHZ with onboard sound (Realtek).

Ideally I would like to know if there's a process that I can kill that will bring the sound back.  I'd like to avoid a bunch of software uninstalls/re-installs unless there's a known issue that will be resolved by doing this.

Thanks.
0
Comment
Question by:DaanO
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
9 Comments
 
LVL 29

Expert Comment

by:dgofman
ID: 37712756
You can try installing ProceXP and keep running as restore window.
http://technet.microsoft.com/en-us/sysinternals/bb896653

This tool will display all new and dying processes but red and green colors

May be you will find out what process was killed
0
 

Author Comment

by:DaanO
ID: 37714725
Thanks for the suggestion.  I had been using process explorer to try to identify what was causing the problem.  I just tried your idea of running it while logging off, but unfortunately procexp gets shut down fairly quickly after initiating the log off, and most of the processes are killed after that point.  I did notice that the sound is back by the time the Closing Network Connections status box appears, because the logoff sound plays at this time.
0
 
LVL 29

Expert Comment

by:dgofman
ID: 37749985
Can you reproduce the same problems on other machines?
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 

Author Comment

by:DaanO
ID: 37759259
I have not noticed the behavior on other machines.  Unless someone has some idea of a specific cause, I don't think I'm going to get very far.
0
 
LVL 29

Accepted Solution

by:
dgofman earned 500 total points
ID: 37759969
May be it's easier for you re-install Flash Player and get a latest one. I will suggest also check if any errors comes from SWF for this you need to download Flash Player Debugger

http://www.adobe.com/support/flashplayer/downloads.html
0
 

Author Comment

by:DaanO
ID: 37774284
Thanks for the suggestion.  I've installed the debugger.  Hopefully this will show some error next time the sound dissappears.
0
 

Author Comment

by:DaanO
ID: 37886449
I uninstalled Flash of 11.1 and then installed the debugger version of 11.1.  The only error it has reported while listening to Pandora was:

TypeError: Error #1009: Cannot access a property or method of a null object reference.
      at wine_300x250b_fla::CompleteAnimation_1/frame235()

Since then then I have not seen that error.  Pandora will still occasionally stall in the middle of playing a song, but instead of it killing all of the sound on the computer, it will skip to the next song after a short delay.   It seems that either the uninstall/reintall process, or switching to the debugger version has made the problem go away.
0
 

Author Closing Comment

by:DaanO
ID: 37886468
The problem hasn't occurred over the last several weeks.  Based on my last comment, it seems that either the uninstall/reinstall of flash, or switching to the debugger version solved the issue.
0

Featured Post

SharePoint Admin?

Enable Your Employees To Focus On The Core With Intuitive Onscreen Guidance That is With You At The Moment of Need.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
The last time I worked with Flash and Socket connections was in AS1. A recent project required flash connecting to a Socket, and sending receiving information - we figured it would be easy enough - we all know about the socket policy documents and c…
The goal of the tutorial is to teach the user how to live broadcast using Flash Media Live Encoder and connecting it to YouTube to broadcast. Log into your Youtube account, choose live stream settings, start live stream from Flash Media Live Enc…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Suggested Courses

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question