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Exchange 2003 Undeliverable internal email

Posted on 2012-03-12
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Last Modified: 2012-03-12
I recently deleted a user account in Active Driectory along with the user mailbox.  I had to crate this user a new logon.  When creating the this new logon, I recreated the users mailbox and restored the mail back to it using the backed up .pst file.  All seem to work except for when someone tried to send an internal email to him.  They get the following message:  

Your message did not reach some or all of the intended recipients.

      Subject:      test 11
      Sent:      3/12/2012 1:20 PM

The following recipient(s) cannot be reached:

      Bob Babnic on 3/12/2012 1:15 PM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            <mail.nj.pmcsystems.com #5.1.1>

This user is able to send to anyone internally or externally.  He also recieves from anyone externally.  Anyone have any idea what the problem could be.  The client is using Outlook 2007 and the Exchange version is 2003.
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Question by:PMCmikem
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Expert Comment

by:Amit
ID: 37711079
This is issue due to old legacy exchange dn value is stored in outlook at client end. You can create custom X500 connector with old legacyexchangedn value under the user properties in Exchange Email Address tab. That should fix the issue, let me know if it doesn't works
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Expert Comment

by:Amit
ID: 37711095
if you have any doubts check this
http://support.microsoft.com/kb/313324
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Author Comment

by:PMCmikem
ID: 37711100
There is already a X400 connector with the following values:

X400:   c=US;a= ;p=North Jackson;o=Exchange;s=Babnic;g=Bob;

Do I need to create a X500 with the same vaules?  Do I also need to delete the current X400 value?
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Expert Comment

by:Amit
ID: 37711142
leave x400, create x500 connector, you can find legacyexchangedn value in bounced back message too.
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Author Comment

by:PMCmikem
ID: 37711196
The bounced back message gives me the mail.nj.pmcsystems.com and then the error #5.1.1

How do I use that in the X500 entry.  Sorry I don't have much experience with this
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Accepted Solution

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Amit earned 500 total points
ID: 37711331
read this
http://www.simple-talk.com/sysadmin/exchange/exchange-e-mail-addresses-and-the-outlook-address-cache/

you can download tool hexedtion after reading above article, to find out the old value from outlook client.
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Author Closing Comment

by:PMCmikem
ID: 37711618
Thanks that soved my problem.  I was able to get information I needed to put in the X500 entry by using a NK2 editor.  That gave me the right format of the information I needed.  Once the entry was created in that users Active Directory E-mail Adresss, the undeliverable problem went away.
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Expert Comment

by:Amit
ID: 37711631
Great :)
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