What's the Difference?

Posted on 2012-03-12
Medium Priority
Last Modified: 2012-03-12
Hi Experts!

    Can someone explain to me your interpretation of a "Closed" Ticket and "Completed" helpdesk ticket?  To me they both mean the same thing.  What are your thoughts?
Question by:itsmevic

Accepted Solution

ktmat earned 2000 total points
ID: 37711140
closed = nothing to do, can not fix, dont want to work on it any longer, not my topic, ...
completed = fixed/solved and closed

Author Closing Comment

ID: 37711214

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