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What's the Difference?

Posted on 2012-03-12
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Last Modified: 2012-03-12
Hi Experts!

    Can someone explain to me your interpretation of a "Closed" Ticket and "Completed" helpdesk ticket?  To me they both mean the same thing.  What are your thoughts?
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Question by:itsmevic
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ktmat earned 500 total points
ID: 37711140
maybe:
closed = nothing to do, can not fix, dont want to work on it any longer, not my topic, ...
completed = fixed/solved and closed
??
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by:itsmevic
ID: 37711214
Thanks.
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