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Hi Experts! <br />
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&nbsp; &nbsp; Can someone explain to me your interpretation of a &quot;Closed&quot; Ticket and &quot;Completed&quot; helpdesk ticket? &nbsp;To me they both mean the same thing. &nbsp;What are your thoughts?
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Hi Experts! 

    Can someone explain to me your interpretation of a "Closed" Ticket and "Completed" helpdesk ticket?  To me they both mean the same thing.  What are your thoughts?

What's the Difference?

A miscellany is defined as a "collection of various pieces of writing by different authors", but it has come to mean something "Of items gathered or considered together of various types or from different sources" or "a collection or group composed of members or elements of different kinds". The word "miscellaneous" comes from the Latin word "miscere", meaning "to mix." You might have heard the expression "a mixed bag," which applies when you don't quite know what you're going to get. More commonly, a miscellaneous group is made up of an odd group of things that don't fit anywhere else.