• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 62
  • Last Modified:

What's the Difference?

Hi Experts!

    Can someone explain to me your interpretation of a "Closed" Ticket and "Completed" helpdesk ticket?  To me they both mean the same thing.  What are your thoughts?
0
itsmevic
Asked:
itsmevic
1 Solution
 
ktmatCommented:
maybe:
closed = nothing to do, can not fix, dont want to work on it any longer, not my topic, ...
completed = fixed/solved and closed
??
0
 
itsmevicAuthor Commented:
Thanks.
0

Featured Post

Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now