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What's the Difference?

itsmevic
itsmevic asked
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Hi Experts!

    Can someone explain to me your interpretation of a "Closed" Ticket and "Completed" helpdesk ticket?  To me they both mean the same thing.  What are your thoughts?
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Commented:
maybe:
closed = nothing to do, can not fix, dont want to work on it any longer, not my topic, ...
completed = fixed/solved and closed
??

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Commented:
Thanks.

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