What's the Difference?

Hi Experts!

    Can someone explain to me your interpretation of a "Closed" Ticket and "Completed" helpdesk ticket?  To me they both mean the same thing.  What are your thoughts?
itsmevicAsked:
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ktmatConnect With a Mentor Commented:
maybe:
closed = nothing to do, can not fix, dont want to work on it any longer, not my topic, ...
completed = fixed/solved and closed
??
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itsmevicAuthor Commented:
Thanks.
0
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