Best Practices when using Googleapps

Posted on 2012-03-12
Medium Priority
Last Modified: 2012-03-16
Hello experts!

I have the following situation: An user just left the company and our superior wants that every email sent to him, to be forwarded to another.
I though that according to best practices, we should suspend the user´s account to prevent any attempt to login.
The problem is, if I do that any email sent him, it will just return an error, it wont be forwarded and the sender wont know who to send the next emails.
So...what´s the best practice for that? Keep the user activacted (changing the password of course) and turn on email forwarding for some days with an auto-reply to the sender?
We dont have an Exchange Server here, it´s a new company with almost non-existant politics and procedures and I am trying to implement that.

Question by:Ec0tech
  • 2
LVL 14

Accepted Solution

shahzoor earned 1200 total points
ID: 37711947
i think its better to enable auto reply on  his account, and in auto responder display the message that the user has left the organization for any queries or inquiries please contact the following person or call us at this address

The company will not be responsible for any correspondence via this account
Change his password

Author Comment

ID: 37712019
Yeah...that was the first thing I thought, but I wonder if keeping an user actived (even for a short period of time) would be a bad practice...
LVL 14

Expert Comment

ID: 37712346
keep it active for a while and change the password
and keep an eye make sure he is not resetting the password

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