Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Wifi setup

Posted on 2012-03-12
8
Medium Priority
?
761 Views
Last Modified: 2012-03-14
Hello,
In general, when setting up a private wifi connection, whereby one enters the name of the access point and the security key, to make the connection.
Here's the situation; I make the connection, but for whatever the reason I lose the connection.
Here's my problem; The laptop "completely loses" the wifi setup!  I have to reenter the name of the access point and the security key.
I've worked with wifi before and never have I seen this happen, so my question is;
Could the wifi card potentially be broken?
0
Comment
Question by:chima
  • 2
  • 2
  • 2
  • +2
8 Comments
 
LVL 9

Expert Comment

by:Timothy McCartney
ID: 37711443
Does this laptop have any connectivity issues with other networks?
0
 
LVL 13

Accepted Solution

by:
lee555J5 earned 600 total points
ID: 37711495
How long does it work before losing the connection? Is this built-in wireless hardware or an add-on card or USB? If you have one available, you can test with a USB adapter to see if it loses connection as well.

While it could be a hardware issue, this sounds more like a driver issue. Are you using the manufacturer's (HP, Dell, ASUS, etc.) driver or the Windows driver. You might try updating or re-installing the driver.

Lee
0
 
LVL 4

Assisted Solution

by:Paul-B
Paul-B earned 200 total points
ID: 37711533
It sounds to me as if the reason it looses connection right away is because it thinks the security key is incorrect. If the connection is unsuccessful it will not store the connection. try setting the key to something simple like 45454545454545454545454545 (the number 45 13 times) and then try and connect. You may unknowingly be having trouble entering in the correct key especially if it contains case sensitive characters or symbols. This seems to be more common when entering the keys on laptops due to the keyboards.
0
NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

 
LVL 44

Assisted Solution

by:Darr247
Darr247 earned 400 total points
ID: 37712455
If you create the network and connect, wait a couple minutes, click the wireless icon in the tray, click on the connected network in the popup list, and click the Disconnect button that appears, does it save the network, then?
0
 

Author Comment

by:chima
ID: 37715251
by: tracerfett - yes the wifi has other issues with any other network.
by: lee555J5 - it is built in wifi card, within 10 minutes of making the connection.  I have updated the driver, this might help.
by: Paul-B - No the security key is correct.
by: Darr247 - I got to try this, and I'll get back to you, thanks
0
 
LVL 9

Assisted Solution

by:Timothy McCartney
Timothy McCartney earned 800 total points
ID: 37715271
If it has issues with other networks as well, it is likely a hardware related issue with the card itself (since you say you have the latest drivers). I recommend disabling your wifi adapter and getting a USB wireless card to try as lee555j5 suggested. If you are then able to connect to the wireless network without losing connection after a period of time, then we can be pretty sure that we narrowed it down to an issue with the built in card.
0
 

Author Closing Comment

by:chima
ID: 37721207
thanks
0
 
LVL 13

Expert Comment

by:lee555J5
ID: 37721351
You're welcome, but...
For those that come after us, what was the actual problem and the fix? Was it hardware, driver, ...?
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
Unable to change the program that handles the scan event from a network attached Canon/Brother printer/scanner. This means you'll always have to choose which program handles this action, e.g. ControlCenter4 (in the case of a Brother).
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
Suggested Courses

885 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question