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Out of Office Reply is not getting triggered when email coming from a particular domain

Posted on 2012-03-12
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Last Modified: 2012-04-03
Hello,

We have a problem where when users enabled OOF.. an email coming from a particular domain do not recieve our users' OOF but all other email domains get it fine..

What could be the reason?? is problem on our side or there side?  I have tried to do the tracking and I cannot even see an Autmatic reply trying to go out when email originates from a particular domain..

Thanks
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Question by:fais79
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10 Comments
 
LVL 42

Expert Comment

by:Amit
ID: 37711522
Any transport rule or any other software, which block OOO for that domain.
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Author Comment

by:fais79
ID: 37711539
No not really.. there is nothing set regarding the concerned domain..
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LVL 42

Expert Comment

by:Amit
ID: 37711563
Are you able to send normal messages to that domain, it more looks like issue at other end, they might have set filters for OOO messages. You need to ask their admins, if anything is blocking.
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Author Comment

by:fais79
ID: 37711566
yes normal messages go through fine..
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Author Comment

by:fais79
ID: 37711571
Then when tracking logs I should at least see the OOF from our Exchange trying to leave??
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LVL 42

Expert Comment

by:Amit
ID: 37711599
What is your Exchange version?
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Author Comment

by:fais79
ID: 37713913
Exchange 2010
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LVL 42

Expert Comment

by:Amit
ID: 37714469
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LVL 42

Accepted Solution

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Amit earned 500 total points
ID: 37714480
I also want you to check, if any restriction is enabled for this domain. Follow this
http://www.theemailadmin.com/2010/06/exchange-server-2010-out-of-office/
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Author Comment

by:fais79
ID: 37718878
Done both tests..

Like I said the OOF reply is not going to just the two of the domains where as we can send these two domain emails no problem.

In our remote domains we have * but I have even tried to add the two domain in the list still problem persists..

When I try to track in exchange it looks like it doesn't even try to send OOF to these two domains.. To all rest of the domain it works fine..
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