Solved

Out of Office Reply is not getting triggered when email coming from a particular domain

Posted on 2012-03-12
10
250 Views
Last Modified: 2012-04-03
Hello,

We have a problem where when users enabled OOF.. an email coming from a particular domain do not recieve our users' OOF but all other email domains get it fine..

What could be the reason?? is problem on our side or there side?  I have tried to do the tracking and I cannot even see an Autmatic reply trying to go out when email originates from a particular domain..

Thanks
0
Comment
Question by:fais79
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
10 Comments
 
LVL 43

Expert Comment

by:Amit
ID: 37711522
Any transport rule or any other software, which block OOO for that domain.
0
 

Author Comment

by:fais79
ID: 37711539
No not really.. there is nothing set regarding the concerned domain..
0
 
LVL 43

Expert Comment

by:Amit
ID: 37711563
Are you able to send normal messages to that domain, it more looks like issue at other end, they might have set filters for OOO messages. You need to ask their admins, if anything is blocking.
0
Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

 

Author Comment

by:fais79
ID: 37711566
yes normal messages go through fine..
0
 

Author Comment

by:fais79
ID: 37711571
Then when tracking logs I should at least see the OOF from our Exchange trying to leave??
0
 
LVL 43

Expert Comment

by:Amit
ID: 37711599
What is your Exchange version?
0
 

Author Comment

by:fais79
ID: 37713913
Exchange 2010
0
 
LVL 43

Expert Comment

by:Amit
ID: 37714469
0
 
LVL 43

Accepted Solution

by:
Amit earned 500 total points
ID: 37714480
I also want you to check, if any restriction is enabled for this domain. Follow this
http://www.theemailadmin.com/2010/06/exchange-server-2010-out-of-office/
0
 

Author Comment

by:fais79
ID: 37718878
Done both tests..

Like I said the OOF reply is not going to just the two of the domains where as we can send these two domain emails no problem.

In our remote domains we have * but I have even tried to add the two domain in the list still problem persists..

When I try to track in exchange it looks like it doesn't even try to send OOF to these two domains.. To all rest of the domain it works fine..
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains how to install and use the NTBackup utility that comes with Windows Server.
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
how to add IIS SMTP to handle application/Scanner relays into office 365.
This video discusses moving either the default database or any database to a new volume.
Suggested Courses

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question