Internet Explorer 8 - ERROR ON PAGE

Have you run Windows update on the system to ensure that both the OS and IE are fully up to date on their patches?

I dont believe so. It's hard to tell if the user has run updates lately but I can check.

What kind of page is it? Maybe she doesn't have Flash player installed and it requires flash to view properly, or something along those lines.

Neither of those worked. Any other ideas? Here is the link to the webpage http://www.healthtrans.com/Pages/Welcome.aspx

You said:

'user who cannot get a webpage to work properly. It says error on page'

Besides the error message; what is not working properly?
Is the page not displaying the content or the Menus not working?

If you click on the 'error on page' is there any further description of the problem?

You might also want to check out her Add on's.

The menus do not drop down like usual. Where would i find add on's?

Click the Gear icon in the upper right corner and select manage Add-ons.

It sounds like your Javascript is not working.

Here is the error details.. I also enabled the javascript and its still acting up.

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB7.3; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; MDDS; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; BRI/2)
Timestamp: Tue, 13 Mar 2012 17:05:58 UTC


Message: Element not found.

Line: 1945
Char: 4
Code: 0
URI: http://www.healthtrans.com/_layouts/1033/init.js?rev=qX%2BG3yl4pldKy9KbPLXf9w%3D%3D

The error appears to be referring to the following piece of code:

//@cc_on
//@if (@_jscript_version >=5)
//@            try
//@            {
//@                IMNControlObj=new ActiveXObject("Name.NameCtrl.1");
//@            } catch(e)
//@            {
//@
//@            };
//@else
//@end

which is inside of an if Statement:

            if (browseris.ie5up && browseris.win32)
            {

It appears that this code is for IE browsers versions 5 and up. But the code is improperly commented out.  So the code is seen. The specific error is for the undefined variable '@cc_on'

So either this function should be removed or the function should be fixed. In either event this is an error in the code that will affect IE browsers version 5 and up on 32 bit Windows environments.

Try disabling "not IE" toolbars. I recall fixing an issue on a computer doing this, please try and tell if something happened.

Other questions does the page use Java, Silverlight, Flash or any other?

What would you consider "not IE" toolbars? I found where the add-ins are. Where do I find toolbars?

And how do I tell if it uses java, silverlight or flash?

SKBayer,

I would contact the webmaster (the webmasters email can be found at: http://www.healthtrans.com/Pages/contactus.aspx) as it appears that the code has an error in it that is specific to 32 bit systems using IE version 5 and above. This is not something you can fix if you are using a 32 bit system and IE 8.

Your only other option on this system is to use a different browser.

It's been busy., I will try a few things today.