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Trouble installing specific Windows Update..error log attached

Posted on 2012-03-12
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Last Modified: 2012-10-08
Hi all,

I am running a vulnerability scanner that tells me I need to install an update associated with MS11-058. This is on Windows 2003 SP2 so the update I am trying to install is KB2562485.

However, it is not installing successfully. Hoping someone can help me figure out how to get it successfully installed. Below is the error log that is references:

5.250: 2012/03/10 19:01:56.335 (local)
5.250: e:\d8283d497be872e53b\update\update.exe (version 6.3.4.1)
5.266: Hotfix started with following command line: 
5.266: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
5.282: dns is Present
5.282: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\dns is Not Equal To Specified Value 
5.282: Second Condition in PreReq.CheckRegistry.Section Failed
5.282: Condition Check for Line 1 of PreRequisite returned FALSE 
5.297: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
5.297: KB2562485 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2562485 failed. For More details check the Log File c:\windows\KB2562485.log
5.297: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
5.297: Setup cannot continue because one or more prerequisites required to install KB2562485 failed. For More details check the Log File c:\windows\KB2562485.log
12.219: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB2562485 failed. For More details check the Log File c:\windows\KB2562485.log
12.219: User Input: OK
12.219: Update.exe extended error code = 0xf0f4
12.219: Update.exe return code was masked to 0x643 for MSI custom action compliance.

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Thanks for any help!
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Question by:guitar333
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Expert Comment

by:Adam Brown
ID: 37711641
Is this a DNS Server? If it isn't, then the update won't install.
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LVL 47

Expert Comment

by:Donald Stewart
ID: 37711728
Did you go over c:\windows\KB2562485.log

5.297: KB2562485 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2562485 failed.
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Author Comment

by:guitar333
ID: 37712000
Yes - it is an active DNS server.
The code I posted is in fact the contents of the mentioned log file.

Specifically, here is what I need to accomplish:
- C:\\WINDOWS\\system32\\Dns.exe has not been patched¿ 
Current version : 5.2.3790.4460¿ 
Should be : 5.2.3790.4882¿

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LVL 38

Expert Comment

by:Adam Brown
ID: 37712012
There are probably some updates that need to get installed prior to the update you're installing (perhaps that were denied in WSUS or something).
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Donald Stewart earned 500 total points
ID: 37712034
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