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Crystal reports started showing blank today

Posted on 2012-03-12
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Last Modified: 2012-03-17
Today our reports began showing up blank. I can compile the program locally using Visual Studio 2008 and the reports show up fine. However, when we try and view the reports on our Intranet, when the page hits to render the pdf....it is a blank white page.
I did remove a printer from the server last weekend....but a new default printer is in place already.
We are using Crystal Reports 10
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Question by:ITMikeK
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Expert Comment

by:Ess Kay
ID: 37711741
try this


open one report in crystal,

go to file deselect save data  with report

then print one copy. save the report with the new printer preferences



then try to open it on the intranet
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Expert Comment

by:brentgee
ID: 37711779
Crystal reports viewer does have a problem with it that I've never been able to track down. However, when you get this blank page, place the cursor in the page search box on the view and then hit enter. It should refresh.

We have this problem for reports hung on Crystal Reports Server, our application web server, and viewing a PDF. We never have a problem viewing the reports with CR Designer. Very little information about it from SAP as well.
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Author Comment

by:ITMikeK
ID: 37712047
We have some barcode label printers installed here, besides the standard printers.

If I delete all the barcode printers....the report views perfect!

As soon as I add a tag printer....it does not render the report
.
The default printer is a standard type printer.
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Expert Comment

by:brentgee
ID: 37712094
Here's a weird question, but can the barcode label printers print PDF's? If they can't then there may be something there. Grasping at straws but it's all I can think of.
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Accepted Solution

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ITMikeK earned 0 total points
ID: 37712259
This is a crazy one....I finally figured it out.
Deleting all barcode printers allowed the reports to be rendered. Adding any barcode printer would cause it to "white-out" again.
Even tough the default printer was a standard size printer.

I had to uninstall all barcode printers,,,then delete the ports they were installed to.
Then I created new ports and installed the tag printers again....and it worked!

When initially shooting the information to crystal, it must select the top installed printer in the port-tree to try and render the report. I had even tried installing the printers AFTER the default...just in case something screwy was happening and that didn't help.
Deleting all the ports pushed my default printer towards the top of the list of ports, and when the new ports we created they ended up below my default....now I can go home!
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Expert Comment

by:Ess Kay
ID: 37712274
Good job
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Author Closing Comment

by:ITMikeK
ID: 37732287
Because it worked!
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