Crystal reports started showing blank today

Today our reports began showing up blank. I can compile the program locally using Visual Studio 2008 and the reports show up fine. However, when we try and view the reports on our Intranet, when the page hits to render the pdf....it is a blank white page.
I did remove a printer from the server last weekend....but a new default printer is in place already.
We are using Crystal Reports 10
ITMikeKAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Ess KayEntrapenuerCommented:
try this


open one report in crystal,

go to file deselect save data  with report

then print one copy. save the report with the new printer preferences



then try to open it on the intranet
0
brentgeeCommented:
Crystal reports viewer does have a problem with it that I've never been able to track down. However, when you get this blank page, place the cursor in the page search box on the view and then hit enter. It should refresh.

We have this problem for reports hung on Crystal Reports Server, our application web server, and viewing a PDF. We never have a problem viewing the reports with CR Designer. Very little information about it from SAP as well.
0
ITMikeKAuthor Commented:
We have some barcode label printers installed here, besides the standard printers.

If I delete all the barcode printers....the report views perfect!

As soon as I add a tag printer....it does not render the report
.
The default printer is a standard type printer.
0
Cloud Class® Course: Ruby Fundamentals

This course will introduce you to Ruby, as well as teach you about classes, methods, variables, data structures, loops, enumerable methods, and finishing touches.

brentgeeCommented:
Here's a weird question, but can the barcode label printers print PDF's? If they can't then there may be something there. Grasping at straws but it's all I can think of.
0
ITMikeKAuthor Commented:
This is a crazy one....I finally figured it out.
Deleting all barcode printers allowed the reports to be rendered. Adding any barcode printer would cause it to "white-out" again.
Even tough the default printer was a standard size printer.

I had to uninstall all barcode printers,,,then delete the ports they were installed to.
Then I created new ports and installed the tag printers again....and it worked!

When initially shooting the information to crystal, it must select the top installed printer in the port-tree to try and render the report. I had even tried installing the printers AFTER the default...just in case something screwy was happening and that didn't help.
Deleting all the ports pushed my default printer towards the top of the list of ports, and when the new ports we created they ended up below my default....now I can go home!
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Ess KayEntrapenuerCommented:
Good job
0
ITMikeKAuthor Commented:
Because it worked!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Development

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.