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Windows 7 taskbar is on top of scroll bars and other window

Posted on 2012-03-12
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Last Modified: 2012-03-26
Hello,
We have had a couple of users recently come to us with a frustrating taskbar issue in Windows 7. Their taskbar function seems to act like the old XP "always on top" setting ... but I cannot find any such setting like that in Windows 7. One of these users was OK until about 6 months after she received her laptop. The other user had only had his laptop for about 2 months. The problem becomes annoying when you have a document that is wider than the screen, and it has a scroll bar at the bottom. In order to get to the scrollbar, you have to resize (Restore Down) the window, and then scroll right/left.
It does look like this has something to do with the user’s profile, because we can log on using a different account and the issue does not exist. I know that we can rebuild the profiles and move their data, but I am trying to avoid that. I can't seem to find a registry setting that controls this, nor a windows setting.
And, we don't want to use auto-hide ...
Any Ideas?
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Question by:sflbuzzman
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Expert Comment

by:thomasdavis
ID: 37711835
Are there any add-ins running in the background on that users profile?
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Author Comment

by:sflbuzzman
ID: 37711904
Not that I can tell. I am assuming by add-ins, you mean toolbar helpers, gadgets and such? If that is the case, I do not see any that have been installed.
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Author Comment

by:sflbuzzman
ID: 37738150
Anyone else have any ideas on how to fix this this?
One more peice of information that I got from the user today. He said that his battery on his laptop drained totally out and shut him down hard about a month ago. Once he booted back up, the taskbar issue was present.  Not sure why he did not tell me this before ...
Nevertheless, it looks like the hard shutdown left his profile in this state.
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Accepted Solution

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thomasdavis earned 500 total points
ID: 37738633
Yes to your first comment toolbars etc..  try to uninstall & reinstall the video driver on the computer, if this doesn't work also scan for malware.
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Author Comment

by:sflbuzzman
ID: 37767013
Removing the video driver, rebooting, reinstalling, then rebooting resolved the problem! Thanks thomasdavis ... I guess that I should have tried the easy things before trying to pick it apart from the inside ...
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