troubleshooting Question

Chinese Language Properties on HP DesignJet 510 (42 inch plotter)

Avatar of KeithADM
KeithADMFlag for United States of America asked on
Printers and ScannersNetworkingWindows Server 2008Windows 7
8 Comments1 Solution5301 ViewsLast Modified:
I am loading drivers onto a print server, Server 2008R2, I am loading both 64 bit and 32 bit drivers to be served to our users.  This is a brand new server, the only thing on this server is print services.  The first time I installed the drivers, tested them from my 64 bit machine, no problems, everything was in English.  I got a call a few days ago stating that the Printer Properties screen was in Chinese.  The user was on a 32 bit machine, so I tested it, had another admin friend test it, sure enough, the printer properties were in Chinese when loaded onto a 32 bit system.  I even got calls from other organizations stating the same problem.  I uninstalled the drivers, deleted the driver files in the driverstore, reinstalled the drivers, still having the same problem, with an added problem.  Now, on the server, 2 of the tabs of the printer properties show up in Chinese, everything else is in English.  The printer properties are still in Chinese on the 32 bit systems.
I called HP to try and fix the problem.  The first time I called they suggested I try reinstalling the drivers (gee, thanks HP!), which I had already done.  They had me download another set of drivers, which still had the same problem.  I called back, and the lady said it was a known issue, and I need to use the DJ500 drivers.  I downloaded the 64 bit and 32 bit drivers, went to install them, and the extractor will not work on Server 2008R2.
I am at a total loss as to what to do.  Aside from using sneakernet to manually install the drivers, which is a last resort due to the environment, I have no idea how to address this problem.

*Edit:  There are several HP MFPs, Xerox, and Canon printers working fine with both 64 and 32 bit drivers on the print server.
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