Chinese Language Properties on HP DesignJet 510 (42 inch plotter)
I am loading drivers onto a print server, Server 2008R2, I am loading both 64 bit and 32 bit drivers to be served to our users. This is a brand new server, the only thing on this server is print services. The first time I installed the drivers, tested them from my 64 bit machine, no problems, everything was in English. I got a call a few days ago stating that the Printer Properties screen was in Chinese. The user was on a 32 bit machine, so I tested it, had another admin friend test it, sure enough, the printer properties were in Chinese when loaded onto a 32 bit system. I even got calls from other organizations stating the same problem. I uninstalled the drivers, deleted the driver files in the driverstore, reinstalled the drivers, still having the same problem, with an added problem. Now, on the server, 2 of the tabs of the printer properties show up in Chinese, everything else is in English. The printer properties are still in Chinese on the 32 bit systems.
I called HP to try and fix the problem. The first time I called they suggested I try reinstalling the drivers (gee, thanks HP!), which I had already done. They had me download another set of drivers, which still had the same problem. I called back, and the lady said it was a known issue, and I need to use the DJ500 drivers. I downloaded the 64 bit and 32 bit drivers, went to install them, and the extractor will not work on Server 2008R2.
I am at a total loss as to what to do. Aside from using sneakernet to manually install the drivers, which is a last resort due to the environment, I have no idea how to address this problem.
*Edit: There are several HP MFPs, Xerox, and Canon printers working fine with both 64 and 32 bit drivers on the print server.
I called HP to try and fix the problem. The first time I called they suggested I try reinstalling the drivers (gee, thanks HP!), which I had already done. They had me download another set of drivers, which still had the same problem. I called back, and the lady said it was a known issue, and I need to use the DJ500 drivers. I downloaded the 64 bit and 32 bit drivers, went to install them, and the extractor will not work on Server 2008R2.
I am at a total loss as to what to do. Aside from using sneakernet to manually install the drivers, which is a last resort due to the environment, I have no idea how to address this problem.
*Edit: There are several HP MFPs, Xerox, and Canon printers working fine with both 64 and 32 bit drivers on the print server.
ASKER
No joy - I've blown out the drivers twice now, with a total of three installs from three separately downloaded driver packages from HP's website and a direct link from one of their help support personnel. When the driver unpacks everything, there is a list of about 8 folders that contain the .inf file to install the driver, all the folders appear to have identical contents, but each one is labeled with a different numerical value. I have no idea what that means, but I tried using several of them as the x86 driver, all with no change.
About the only other thing I can suggest is to try a completely different driver. For example, if you are using the full installer package, try downloading a driver-only package. Of course, you'll need to make sure HP have the same driver for all the OS flavours you are using.
Another thing you could try is to first remove the printer driver (as per my earlier post) and then remove any remaining references to the printer from the registry. Make sure you back up the registry first though.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
HP sent new/different drivers, that resolved the problem.
Keith, can you send me those drivers they sent you? I'm having the EXACT same issue and it's driving me nuts.
ASKER
Received a PM asking for the files. Unbelievably I still have them. Here's an Amazon Drive link if anyone needs to download them:
https://www.amazon.com/clouddrive/share/4PEAkOSRPGNIcK0TBbisvLulyH3ptFbbZAnc5hhgHnX?_encoding=UTF8&mgh=1&ref_=cd_ph_share_link_copy
https://www.amazon.com/clouddrive/share/4PEAkOSRPGNIcK0TBbisvLulyH3ptFbbZAnc5hhgHnX?_encoding=UTF8&mgh=1&ref_=cd_ph_share_link_copy
Go to Printers & Faxes. First delete the printer. Then, from the File menu, select Server Properties (is 2008 is like Win7, a "print server properties" link will appear when you click any other printer). Click the Drivers tab and remove any instances of the printer from the list. Then reinstall.