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Chinese Language Properties on HP DesignJet 510 (42 inch plotter)

Posted on 2012-03-12
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Last Modified: 2017-02-16
I am loading drivers onto a print server, Server 2008R2, I am loading both 64 bit and 32 bit drivers to be served to our users.  This is a brand new server, the only thing on this server is print services.  The first time I installed the drivers, tested them from my 64 bit machine, no problems, everything was in English.  I got a call a few days ago stating that the Printer Properties screen was in Chinese.  The user was on a 32 bit machine, so I tested it, had another admin friend test it, sure enough, the printer properties were in Chinese when loaded onto a 32 bit system.  I even got calls from other organizations stating the same problem.  I uninstalled the drivers, deleted the driver files in the driverstore, reinstalled the drivers, still having the same problem, with an added problem.  Now, on the server, 2 of the tabs of the printer properties show up in Chinese, everything else is in English.  The printer properties are still in Chinese on the 32 bit systems.
I called HP to try and fix the problem.  The first time I called they suggested I try reinstalling the drivers (gee, thanks HP!), which I had already done.  They had me download another set of drivers, which still had the same problem.  I called back, and the lady said it was a known issue, and I need to use the DJ500 drivers.  I downloaded the 64 bit and 32 bit drivers, went to install them, and the extractor will not work on Server 2008R2.
I am at a total loss as to what to do.  Aside from using sneakernet to manually install the drivers, which is a last resort due to the environment, I have no idea how to address this problem.

*Edit:  There are several HP MFPs, Xerox, and Canon printers working fine with both 64 and 32 bit drivers on the print server.
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Question by:KeithADM
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11 Comments
 
LVL 38

Expert Comment

by:hdhondt
ID: 37712250
I've had this happen a few times, with different printers. To me it was always fixed by *completely* reinstalling the printer. In case you have not done that, here's how:

Go to Printers & Faxes. First delete the printer. Then, from the File menu, select Server Properties (is 2008 is like Win7, a "print server properties" link will appear when you click any other printer). Click the Drivers tab and remove any instances of the printer from the list. Then reinstall.
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Author Comment

by:KeithADM
ID: 37715312
No joy - I've blown out the drivers twice now, with a total of three installs from three separately downloaded driver packages from HP's website and a direct link from one of their help support personnel.  When the driver unpacks everything, there is a list of about 8 folders that contain the .inf file to install the driver, all the folders appear to have identical contents, but each one is labeled with a different numerical value.  I have no idea what that means, but I tried using several of them as the x86 driver, all with no change.
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LVL 38

Expert Comment

by:hdhondt
ID: 37737022
About the only other thing I can suggest is to try a completely different driver. For example, if you are using the full installer package, try downloading a driver-only package. Of course, you'll need to make sure HP have the same driver for all the OS flavours you are using.
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LVL 38

Expert Comment

by:hdhondt
ID: 37740046
Another thing you could try is to first remove the printer driver (as per my earlier post) and then remove any remaining references to the printer from the registry. Make sure you back up the registry first though.
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Accepted Solution

by:
KeithADM earned 0 total points
ID: 37752954
I tried everything recommended here and by HP, all to no avail.  Eventually HP sent me new/different drivers (a small 2mb package) for the 510PS, and that ended up fixing the problem.
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Author Closing Comment

by:KeithADM
ID: 37770391
HP sent new/different drivers, that resolved the problem.
0
 

Expert Comment

by:CEC-Admin
ID: 37823613
Keith, can you send me those drivers they sent you?  I'm having the EXACT same issue and it's driving me nuts.
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Author Comment

by:KeithADM
ID: 42011876
Received a PM asking for the files. Unbelievably I still have them. Here's an Amazon Drive link if anyone needs to download them:

https://www.amazon.com/clouddrive/share/4PEAkOSRPGNIcK0TBbisvLulyH3ptFbbZAnc5hhgHnX?_encoding=UTF8&mgh=1&ref_=cd_ph_share_link_copy
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