Exchange 2010 - Archive not accessible through outlook

I have archiving enabled on my exchange organization.  I can view my archive through owa, but not through outlook.  When I try and view my archive through outlook it gives this error:

"Cannot expand the folder.  The set of folders cannot be opened.  The attempt to log on to Microsoft Exchange has failed"

I'm able to send/receive/etc. fine.
exchange-archive-outlook.JPG
LrdKanienAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

apache09Commented:
Is this archive the Exchange Inbuilt Archive, or are these emails that have been arcived off to a pst.

Is the Email Client on the pc Outlook 2010?

If 2010 have you updated to SP1 yet?
http://support.microsoft.com/kb/2460049
0
LrdKanienAuthor Commented:
Yes, it would be the inbuilt archive.

The client is Outlook 2010.

Office version is attached.
office-version.JPG
0
LrdKanienAuthor Commented:
Just to confirm I tried downloading the sp1 and installing it.  It said I've already updated to that SP.
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

isaman07Commented:
Do you have exchange standard cals or enterprise?
0
LrdKanienAuthor Commented:
attached is a picture of the licensing.
exchange-licensing.JPG
0
isaman07Commented:
Is this SBS?
0
LrdKanienAuthor Commented:
No.
0
LrdKanienAuthor Commented:
Found out something interesting.  It works in online mode.  It doesn't work in cached mode.
0
isaman07Commented:
Yep, official, personal archives are not accessible by offline clients

http://mscerts.programming4.us/application_server/exchange%20%20server%202010%20%20%20designing%20and%20implementing%20personal%20archives.aspx

Plus you need enterprise cals to use the feature
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
LrdKanienAuthor Commented:
You can access them over cache mode, but you have to have outlook enterprise edition.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.