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I want to stop the voicemails from going to email automatically

Posted on 2012-03-12
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Last Modified: 2012-03-28
I have a user that asks: "...My voicemails also go to email, but the translation is terrible. When I go into to listen to the voicemail, its gone. I want to stop the voicemails from going to email automatically"

She wants to answer her messages on her IP phone, but when she clicks the email message in Outlook 2010, the blinking light on her phone stops.

Yes, its still possible for her to retrieve her messages from her phone but she needs to see the blinking light to proceed.
Yes, she can opt to not click on the email message but she is compelled to do so and must delete proptly afterwards.

Any idea how to stop "speech to text transcript of voice mail messages" for this one user?
We are running Unified Messaging on Exchange 2010 and clients have Outlook 2010.
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Question by:ACWD
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4 Comments
 
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apache09 earned 500 total points
ID: 37712600
What about removing the addin or diabling the addin from her PC Alone

You should be able to see the add in in registry at:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins

If you can locate it here, set the load behavior to 0

then Test
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Author Comment

by:ACWD
ID: 37714882
The "Addins" key has one value inside "(Default) REG_SZ (value not set)"
Although the "Addins" key does have ten subkeys inside too. One of them is named "UmOutlookAddin.FormRegionAddin", this key has a value inside it called "LoadBehavior REG_DWORD 0x00000003 (3)" ...is this the one your speaking of?
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LVL 47

Expert Comment

by:apache09
ID: 37716635
Correct, you should be looking at the items under Addins

You can safely set the behvior to this entry to 0

Then test outlook

If it does not create the desired affect it can easily be returned to 3.

There may be other add ins listed, that could also possibly be realted.

So you can disable these one at a time, until you find the one causing the undesired behavior
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Author Closing Comment

by:ACWD
ID: 37778338
Yes, this did the trick. She is now set to 0.
Unfortunitly, she told others about it and I needed to do again for 3 others.
Thank you for the prompt help everyone!!!
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